Profile

Cover photo
Verified local business
Low Country Volkswagen
Volkswagen Dealer
Today 9:00 am – 8:00 pm
11,517 views
AboutPostsPhotosVideos

Stream

Low Country Volkswagen

Shared publicly  - 
 
At Low Country Volkswagen, we have deals so good you'll want to share them with anyone...or anything! Check out our special offer on a 2015 VW Passat Limited Edition!  Live. Life. Low.
1
Add a comment...
Contact Information
Map of the business location
1001 Johnnie Dodds Blvd Mt Pleasant, SC 29464
1001 Johnnie Dodds BoulevardUSSouth CarolinaMount Pleasant29464
(843) 881-8555lowcountryvw.com
Volkswagen Dealer, Used Car Dealer
Volkswagen Dealer
Used Car Dealer
Auto Repair Shop
Auto Parts Store
Car Service
Today 9:00 am – 8:00 pm
Monday 9:00 am – 8:00 pmTuesday 9:00 am – 8:00 pmWednesday 9:00 am – 8:00 pmThursday 9:00 am – 8:00 pmFriday 9:00 am – 8:00 pmSaturday 9:00 am – 6:00 pmSunday Closed
Volkswagen dealer offering new and used cars, vans and SUVs, auto services, car parts, financing options, lease specials and a friendly and professional staff to help answer all your VW questions.
Google+ URL

See inside

Panorama
Panorama
Panorama
Write a review
Review Summary
3.8
14 reviews
5 star
9 reviews
4 star
No reviews
3 star
No reviews
2 star
No reviews
1 star
5 reviews
"The customer service is the BEST I have seen in a long time with car dealers."
"Price gouging on new cars and high doc fees are making me go somewhere else."
"I called the LCVW sales person immediately letting him know of the issue."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Upload public photo
Your Activity
All reviews
Steven Ford
in the last week
These guys were wonderful and fun to work with. They were professional, easy to talk to and very knowledgable. We walked onto the lot and were greeted by their friendly staff associate,Steven Richburg and was very pleased and as we looked and bought the "CC". I would HIGHLY recommmend them !!
Ruth Embree
10 months ago
Wow! I highly recommend purchasing a car from Low Country Volkswagen in Mt Pleasant. My experience with the staff exceeded my expectations. I worked with Van Gainey, who had my car spotless and displayed in the showroom when I went in to sign the final paperwork. I also met with Jason Stone, the GM, who assured me that the car I was purchasing was not only solid and safe, but was truly a luxury car for an affordable price. I am confidant is sharing that I knew exactly what I wanted when I walked in and know that my requests were heard and honored. The whole experience was without pressure to buy more...just honesty and what was best for me.
• • •
Darene Powell's profile photo
Darene Powell
a year ago
Arrived in Charleston in May just before CofC graduation with a 2011 Jetta TDI Sportwagen from Maine in heat shock. The a/c wouldn't work! Low Country took it in right off the highway, evaluated it and by 2 pm the next day it was all fixed. A dealer is only as good as it's service team and these guys are great! If I didn't live in Maine I would be buying my VW's there.
Jason Charles
5 months ago
Price gouging on new cars and high doc fees are making me go somewhere else.
David Buroker's profile photo
David Buroker
a month ago
Looking for an auto dealership that when faced with a customer service issue says, “it’s not our problem”? Head over to Low Country VW (LCVW) in Mt. Pleasant, SC (part of the Donald Automotive Group). I’ll never buy a car from LCVW again. I live in WI and purchased a 2005 Mercedes SLK350 from them, finding the car through an internet search. I paid $995 to have the car shipped to me and LCVW handled all of the shipping details. When starting the car the 1st time after coming off the delivery trailer, an error message appeared on the dash display…“ESP Malfunction” (ESP is the Electronic Stability Program). I called the LCVW sales person immediately letting him know of the issue. His response, “Gee, it didn’t have that issue when it was loaded on the trailer. Why don’t you drive it for a few days to see if it goes away.” The issue did not go away. I received an estimate of $580 to fix the issue (a new steering angle sensor was needed). I assumed since it was delivered to me with the issue, LCVW would reimburse me for the repair. Silly me. I sent several messages asking them about reimbursing me for the repair. When they finally got back to me, they said since it didn’t have the issue when it was loaded on the trailer (I have no way of knowing if that is true or not)….it’s not their problem. Their claim was the issue must have occurred in shipping, and I needed to contact the shipping company to file a claim. I contacted the shipping company (Rite Way Auto Transport in Coral Springs, FL). I’m sure they thought I was delusional asking to get reimbursed for this issue. They stated the Bill of Lading has a clause stating they are not responsible for any “mechanical issues”…so it’s not their problem. They said, of course, I would need to talk to the dealership. LCVW also apparently doesn’t like to spend a lot of money getting their cars ready for sale. The pictures of the vehicle on-line showed a crack in the front bumper. When I asked about it, they said the crack had been “fixed” and the pictures just hadn’t been updated. I should have clarified what they meant by “fixed.” When I washed the car for the first time, I discovered what a poor job they did on the repair. They used a flat white paint instead of a glossy white paint, and because the bumper originally had a clear plastic protector on it, not all of the plastic was removed and they painted right over the top of the remaining plastic. Obviously it was a rush job to get the vehicle ready to sell. I didn’t bring this issue up because it’s my own fault for not asking more about the repair initially. It just irked me because in one of my messages, I made a point that after spending nearly $19,000 on a vehicle, my expectation was to receive something that didn’t need an immediate $580 repair. Their response was: “I do also appreciate the fact that you spent what you did on the car, but please realize that the vast majority of those funds covered costs associated with buying and servicing the car. Contrary to popular opinion, the car business is a small margin business.” Whatever. As a last resort, I sent a letter to the owner/CEO of the Donald Automotive Group asking him to review the situation and to reconsider reimbursing me. About 2 weeks after I sent the letter, I heard from the dealership…“We pride ourselves on doing right by our customers, no matter how far away they are. To that end we are willing to split the difference with you on the repair.” I still believe I should have been reimbursed the entire amount, but at least they offered something. Their statement about "doing right by our customers" is a little annoying, because I had them tell me "it's not our problem” countless times, and it took a letter to their CEO to get to this point. It’s no wonder the car salesperson is the least trusted profession in the U.S.
• • •
Michael Braun
a year ago
Although my wife and I did not buy a car from LCVW, we had a great experience with the employees at this location. Phil Tackett was very informative and helpful throughout the car buying decision process. He was not pushy, which was a welcomed experience. You could tell Phil loves VW's by listening to his knowledge of the VW sportwagen and everything it has to offer. Kelly Colangelo was also very helpful in this whole process. Both Phil and Kelly never bothered us with too many phone calls or emails. They did call and email, but we were never flooded with either. I would recommend LCVW to anyone who is interested in buying a VW or any car.
• • •
William Fehrs
a year ago
My 2009 Jetta Sport Wagon showed a "check engine" warning so I happened to stop in to see if they could check it out even though I had no appointment. They said they could, told me how long it would take (rather short too, which made me suspicious initially) but they lived up to it. They also went through a check of my service records with me and performed all the factory alerts notices at the same time. The service rep discussed the maintenance items in a clear, manner that felt more informative than salesman speak. I knew the items were due fairly soon, but felt very comfortable getting these critical items taken care of after our discussion. It's not dissimilar to going to the dentist but this service department was far beyond any service department I had encountered before. They are so terrific! They kept me informed, provided accurate billing information and even suggested ways to reduce them - the rep also helped getting my windshield replaced (he clued me in on SC law regarding that and contacted a servicer for me). I've worked on my cars for years and looked at dealerships with a jaded eye (for good reason) but honestly, I will have no qualms about using them again and without hesitation.
• • •
Kelli Hample's profile photo
Kelli Hample
2 years ago
We purchased a used car from their lot across the street from them. We had a number of bad experiences with other car dealers for weeks and just about had it. The Mini Van we purchased had a number of oil leaks that LC Volkswagon told us they fixed. When they realized they didn't and after going back and forth, with our mechanic to try and fix it (all of which they were totally responsive and helpful) it was determined that the cost of the repairs were going to be too much and they would make more purchasing the vehicle back from us. After two months of driving this car, they reimbursed us every penny. I would definitely buy another vehicle from them.
• • •