Response from the owner - a week ago
Hello - My name is Lisa, I am the owner of My Gym Chesterfield. I’ve owned this small business for almost 12 years and I continue to pour my heart and soul into it each day. I truly love working with the children of our community. Today was a busy morning and we were not at our best. You did experience poor customer service and for that I am truly sorry. Our small lobby can get very busy between classes. Today was particularly tough because we didn’t have our regular staff on the shift, so we didn’t have enough people to make their way to all of the families in the lobby. We were a little overwhelmed and it appears that as we were trying to catch up, you were left waiting longer than you should have been. There were others that experienced the same thing and waited 5-10 minutes as well. You are right, it was poor customer service and I assure you that it is not the norm for us. Please accept my sincere apology. I’d also like you to know that we have always welcomed all people and all children, regardless of race. I am personally saddened that you experienced this feeling while you were here. I implore you to please contact me directly so I can rectify the matter. I’d like nothing more than to make this right and to get to know you and your family better. My Gym is a wonderful and wholesome place for children and parents, and I hope to have the opportunity to show you what we are all about. Please contact me at your earliest convenience – our contact information can be found on our website at www.mygym.com/chesterfield.
I will also be speaking to my staff to review the importance of acknowledging all members and potential clients as they enter the facility. Furthermore I’ve already started to look at our work schedule to see if I can better staff the busy shifts to be sure we don’t leave our customers waiting.
I look forward to speaking with you,
My Gym Chesterfield Owner