Response from the owner - 5 months ago
We at Jafferson Computers have been providing quality service to our clients for a long time. We try our best to make all our customers satisfied with our service. In this case Mr. Coutoumanos brought in his computer with virus infection. We checked in for our level II virus removal of $125. He wanted to trade in his old computers for service. We generally do not buy old computers, but to keep our customers happy so we did trade in and he ended up paying only $36 out of pocket for the service of $125.
We take all the complaints seriously and in this case also we offered to work with him to fix his computer.