Response from the owner - 3 months ago
I'm sorry that you have caught us when are closed. When you called you should have heard that we are closed on OU home game days. After four years of being open on game days, we learned we lost money each and every game day. It's extremely bizarre, but it is what it is. So last year and this year, we have opted to close on such days.
Admittedly, periodically, we have had to close due to circumstances beyond our control. They have ranged from electrical issues, flooding, AC (and therefore ventilation) and gas leak issues to name a few. We are plagued by being in an old building with old pipes.
We'd love for you to be able to give us an honest try. I appreciate your having tried to come by. For your troubles, please contact me at email@example.com and I would love the opportunity to see what I can do to get you in to try us out, preferably on a day we are open. :)
It's not about getting you to remove your review or to "appease a complainer" as it were. I don't think you are complaining. I would just like the opportunity to show you what you have missed. And hopefully you like it. If you don't want to, I understand. If that is the case, then please accept my apologies for your experiences.