Last week, we took some friends out to a new restaurant, and noticed that the waiter who took our order carried a spoon in his shirt pocket. It seemed a little strange, but I made a mental note of this fact.
When the busboy brought our water and utensils, I noticed that he, also, had a spoon in his shirt pocket. Then I looked around and saw that all the wait & bus staff and had spoons in their pockets.
When the waiter came back to serve our soup I asked, "Hey, why the spoon in your shirt pocket?"
Well, he explained, the restaurants owners hired Food Service Industry #consultants
to revamp all our internal processes. After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons per table per hour. They reasoned in their Report that if our personnel were better prepared, we'd be able to reduce the number of trips back to the kitchen. This, they felt, would result in a savings of 15 man-hours per shift. The FTE savings would be 30 hours/day times 6 days per week times 52 weeks per year, or about 4.5 FTE's. Overall labor savings is estimated at slightly over $70,000 annually.
As luck would have it, I dropped my spoon and my waiter was able to replace it with his spare right away. "Ill get another spoon next time I go to the kitchen," he said, "Instead of making an extra trip to get it right now."
Needless to say, I was impressed.
I also noticed that there was a string hanging out of each of the waiters' fly. Looking around, I noticed that all the waiters had the same string hanging from their flies. So before he walked off, I asked the waiter, "Excuse me, but can you tell me why you have that string right there?"
Oh, certainly! Then he lowered his voice, "Not everyone is so observant. That consulting firm I mentioned also found out that we can save time in the restroom. By tying this string to the tip of you know what, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39 percent."
"Wait a minute - after you get it out, how do you put it back?"
"Well," he whispered, "I don't know about the others, but I use the spoon." #confessions