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Stanton Optical
Eye Care Center
Today 9:00 am – 7:00 pm
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434 Gammon Pl Madison, WI 53719
434 Gammon PlaceUSWisconsinMadison53719
(608) 291-6383stantonoptical.com
Eye Care Center, Optician
Eye Care Center
Optician
Optometrist
Sunglasses Store
Contact Lenses Supplier
Today 9:00 am – 7:00 pm
Monday 9:00 am – 7:00 pmTuesday 9:00 am – 7:00 pmWednesday 9:00 am – 7:00 pmThursday 9:00 am – 7:00 pmFriday 9:00 am – 7:00 pmSaturday 9:00 am – 7:00 pmSunday Closed
Stanton Optical in Madison, WI carries more than 3,000 eyeglass frames for men, women and children. Prescription glasses and sunglasses, bifocals, progressive lenses and lenses that transition.
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Review Summary
2.9
47 reviews
5 star
18 reviews
4 star
1 review
3 star
3 reviews
2 star
7 reviews
1 star
18 reviews
"I was prepared to buy glasses and had picked out frames while I was waiting."
"The eye exam was fine and the doctor very professional."
"But the worst part was that when I took my glasses off, the lens again fell out."
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Read 700's profile photo
Read 700
a month ago
Staff at the Stanton Optical in West Madison (434 Gammon Place Madison, WI 53719) is unfriendly and unhelpful. Their policy is canny and deceptive. Although my frame was carrying a one year guarantee, I had to pay for a new one because they no longer carry the same frame. The manager is the worst: she neglected me and did not reason at all. Terrible experience and far away from recommending anybody!
Kari Bedord
5 months ago
If there was any way to score the service in the negative, I would do it! Had an appt that I was 10 minutes early for to only walk out after 55 minutes of waiting to see the doctor. I was done with my pre-exam at 11:35 to be told the doctor had another appointment and he would be with me after that was done so feel free to browse the walls. At 12:25 pm, after NO one in the entire building spoke to me and I browsed the walls twice to find 4 pairs of glasses I was interested in purchasing, I walked out. Then to write a comment directly to Staton Optical customer service to only have them tell me someone would be in touch with me soon about my inquiry. To guess what? I am STILL waiting for them to contact me. It's been 10 days!!! Hello, horrible customer service!
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Response from the owner - 2 years ago
Kari, we do apologize about any delays you've experienced in trying to write to us through our website. We are up and running and we are willing to help if you still are in the market for glasses or contacts. We have expanded our selection and our staff and we'd love for you to give us a second chance. Please give us a call at the store.
Stephanie Olsen
a year ago
I took my daughter to Stanton Optical as a walk-in, not knowing if we would need to return for the exam. We were greeted immediately by one of the staff, who assisted us from the start all the way through to the end of the appointment. My daughter was able to be seen right away with no wait! The doctor and doctor's assistant were very helpful and professional and took their time to answer our questions and concerns thoroughly. Our experience exceeded our expectations and I would recommend Stanton Optical to anyone!
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M Meunier
a year ago
We went to the Stanton Optical on East Washington ave on April 12 and ordered 2 pairs of glasses for a total of $585. The cost was fair as we ordered polarized lenses, etc., however, we were told the glasses would be ready in 10-14 days. We called after 19 days and left a message for the manager to call us. Never received a call. Called again after 23 days and guess what? Never received a call. We FINALLY got our glasses yesterday, May 10! It took a Month! Customer service is non-existent. The Manager could care less as they don't expect return customers. Would NEVER go there again.
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Gene Frakes
2 months ago
My wife scheduled the appointment under a misleading advertisement she found on Google. Yes you can get a free eye exam if you buy one get one free and pick out frames that are $59 or less..... But if you pick out any normal frames and normal lenses be prepared to pay more than $100 per pair of glasses. After picking out glasses and paying for them, they proceeded to tell me that they were unable to get the glasses made the same day.....errrr... I asked for a refund and then they told me they would get 1 of the 2 pairs of glasses done today. I hate to be a pain but they new that Austin needed glasses for school the next day.
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Margo VandeZande's profile photo
Margo VandeZande
10 months ago
Do not even waste your time. I am still waiting. I was told my glasses ( 1 pair) would be done on the 9th. No phone call. I called them, told they'd be done on the 15th. Waited and again no phone call. I called them 3 times in 1 1/2 hour period of time, no answer, no answering machine, rang and rang and then disconnected. Tried online chat, no response. Tried e mail, again no response. Twice I have gotten through to the store and was told the person was busy with a customer and they would get back to me. Guess what? No return phone call. Still waiting. My recommendation is to STAY AWAY!
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Louie Sather's profile photo
Louie Sather
a year ago
Apr. 22, 2014 - Ordered "clear glass lenses". May 20 - Order ready. The order was not verified by staff. The lenses were shipped with a 'yellow tint'. I was told that the "re-order would be given a priority". Time passes - every attempt to inquiry about the order was met with a different excuse. July 2nd - I was told "the order has NOT been processed by the lab." ; I cancelled the order. July 26 - still waiting for a refund from Corporate. The staff will say anything to passive you, then the excuse changes with the next inquiry. Often, you will be only told 'half truths'. Upon further checking of the fact, you will find you were not told the whole truth. Conclusion: I can not convey to you in strong enough words my deepest disappointment in Stanton Optical.
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jessica peterson's profile photo
jessica peterson
a year ago
The place seems a little on the dis-organized side and could improve in that sphere. Also seems to be constantly busy but the staff in my experience was friendly and eager to please. The few times I've been in here I have overheard a few complaints. They did mess up my order too and that troubled me because I'm paying good money, and glasses are kind of a big deal. I wish UV protection came standard but nope, thats an extra $15, and who knows if they mess it up and forget to put it on your lenses?! The selection is alright. I don't have much to compare it to as this is my first and only glasses-acquiring experience. I'd say shop around before settling for Stanton...
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