Response from the owner - 4 weeks ago
Thank you for your support, and we sincerely apologize for your problems with this item. Please bring the controller back to the store if you're still having connection problems with it, and we’ll be more than happy to get it taken care of for you. The manager is now aware of the problem, and he will be happy to do a return or exchange for you if it's still not working properly. Feel free to call the store at (512) 454-4263 and ask for the store manager, or just come by at your convenience. Thank you for the feedback and happy holidays!