Response from the owner - 2 years ago
We do apologize for this and it only happens to a small percentage of types of vehicles. Usually when the tires are large enough to protrude out from the wheel wells which appears to be the case with your vehicle pictured in your review. However, sometimes even this is not the case as we have many customers who drive vehicles like this that do not have the problem. So, it also could be to do with tire brands on which some tires could absorb the product better than others. My wife just recently changed cars and the tire shine slings onto the body of her new car when it never did on any of our previous vehicles (or our staffs) which hers shares the same make/model. So, it has been a perplexing issue we still have not been able to 100% fix.
I do hope that you found the other aspects of the wast to be satisfactory and that you have chosen to continue to wash your vehicle with us. You are always more than welcomed to have the tire shine bypassed on the glo+ wash to still receive the rain-x body protectant and lustra wheel treatment. You are always welcomed to a free rewash if anything in unsatisfactory as well.
Again, I do apologize for the inconvenience and especially now that we have a vehicle that it happens to in our family we are able to really try to figure out how to control it. We actually are even looking at replacing the tire shine equipment in the spring to improve that product, which we hope will eliminate this "sling" issue as well.
Please do not hesitate contacting us if you have any questions or further issues: GloWash@gmail.com