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Channing Fleetwood
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DO NOT TAKE YOUR DOGS TO WAG-A-LOT Decatur! We took both of our dogs (a 4lb poodle and a 90lb lab mix) to WAG-A-LOT Decatur for boarding over a weekend. When we picked them up they said everything went fine. The next day we noticed that both of our dogs had very harsh hacking coughs causing them to gag and spit up. You guessed it, they both have kennel cough! We called WAG-A-LOT Decatur to inform them that while being boarded there both of our dogs had contracted kennel cough and that they should warn other parents. If our two dogs caught kennel cough then there must have been other dogs there with it as well. We also requested a refund for boarding, and were told that someone would get back to us. A few days later a manager called back and said “sorry our policy says we cannot give you a refund since it’s not 100% that your dogs would not get kennel cough. ARE YOU KIDDING ME! I explained to them that before boarding our dogs there we asked if we should be worried about kennel cough or other diseases, and we were told not to worry since they require all dogs to be 100% fully vaccinated. The rep then said “well maybe the person you spoke to was not fully educated on kennel cough or other diseases. AGAIN, ARE YOU KIDDING ME! Why would this person even be working there if they weren’t educated on kennel cough. We are not giving up on getting our refund, this is very serious, our dogs are very sick and our 4lb poodle could easily die from this disease! WAG-A-LOT Decatur has no sympathy and they admit themselves that there staff are not educated about kennel cough or other diseases! DO NOT TAKE YOUR DOGS TO WAG-A-LOT Decatur! May your animals be happy & healthy! Sincerely, -Pepper Ann (4lb poodle) -Jack Daniels (90lb lab mix) -The Fleetwood Family
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Public - a year ago
reviewed a year ago
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