Agreed. Too many people are afraid of metrics. Metrics make the invisible visible and prompt questions that lead to improvement. That also means that as your processes change your metrics should change. I believe that, in our industry, the biggest room for improvement is in production metrics such as feature utilization. With 45% of the features in a typical software system going unused (Standish Group, 2002), we need to be looking at the whole system, not just the software development organization.
well said. It's also critical to look at the metrics within the system - how long does it take the system to perform certain functions? What are you doing to the system when you tweak to add additional functionality - is the added processing time tolerable? As stated before each organization needs to identify the metrics that work for their own process and the systems that they produce. Including feature/functionality and user experience.
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