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Agreed. Too many people are afraid of metrics. Metrics make the invisible visible and prompt questions that lead to improvement. That also means that as your processes change your metrics should change. I believe that, in our industry, the biggest room for improvement is in production metrics such as feature utilization. With 45% of the features in a typical software system going unused (Standish Group, 2002), we need to be looking at the whole system, not just the software development organization.
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