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Christopher Elliott
30,653 followers -
Consumer advocate
Consumer advocate

30,653 followers
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When Paul Whittall plans a trip for his son on American Airlines, he is disappointed when it becomes a trip in vain. A canceled connection with no available flights leaves only one option -- to return home. American offers a voucher -- but that is not enough.
http://elliott.org/the-troubleshooter/trip-vain-ends-unpleasant-surprise/
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When Amanda Nelson booked a nonrefundable nonstop flight to Denver, she rejected the schedule change that included connecting flights. Then American Airlines rejected her request for a refund.
http://elliott.org/advocate-this/rejected-flights-schedule-change-now-american-airlines-rejected-refund-request/
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Lauren Kurtz claims that when she rented a car from Budget in Fort Lauderdale, Fla., the rental agent told her that a charge of $439 was "nothing” and "don’t worry about it." So she thought nothing of it -- until the charge appeared on her credit card statement.

If you think that Kurtz is stuck with the charge because her story doesn’t make sense, our advocates agree with you.
http://elliott.org/case-dismissed-2/sorry-consumer-advocates-not-magicians/
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When Julie Fried purchased a Groupon to go on a hot-air balloon ride, she imagined an adventurous, once-in-a-lifetime experience. Unfortunately, she never got to go on that ride, and the difficulty she encountered in getting her money back caused her to turn to us for help.
http://elliott.org/problem-solved/dreams-great-adventure-end-great-big-headache/
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After Keith Murphy checked out of his Marriott hotel room, he was charged a $250 fee for smoking in his room and $43 for taxes on the fee, but there wasn't any smoking in the room -- so why is Marriott billing him?
http://elliott.org/the-troubleshooter/hotel-charge-fuming/
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Dinesh Gandhi’s receipt showing that he returned his rental car with a full tank of gas doesn’t persuade Dollar Rent A Car not to charge him for refilling the tank. He thinks an employee drove the car after he returned it. Can our advocates help Gandhi get a refund from Dollar for the refueling charge?
http://elliott.org/the-troubleshooter/think-dollar-employee-took-rental-spin/
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Kathy Davis volunteers to give up her seat on an oversold Spirit Airlines flight. Then she can’t use the vouchers. Is that fair?
http://elliott.org/blog/cant-use-spirit-airlines-vouchers-can-help/
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When Lauren Weichmann and her new husband took off on Frontier Airlines for their five-day honeymoon to Mexico, they never imagined that they would be returning home later that same day. Now Weichmann wants to know: Who is to blame for her honeymoon fiasco, and how can she get reimbursed?
http://elliott.org/should-i-take-the-case/no-visa-no-honeymoon-blame/
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When Wendy Osterweil receives a surprise bill for a traffic fine from Enterprise, she wonders if she's being overcharged. Our advocates try to find out.

http://elliott.org/the-troubleshooter/enterprise-traffic-ticket-fees-high-can-help-lower/
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Debbie Winsett wants Samsung to honor a verbal offer to "buy back" her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed?
http://elliott.org/problem-solved/will-samsung-buy-back-broken-refrigerator-said/
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