A Better Way to Take Customer Experience Enhancements from Concept to Reality, presented by Ashish Bisaria.
About this Presentation:
Companies love to talk about focusing on customer experience. Voice of Customer is the buzz word. But how do you translate ‘voice of the customer’ to operational delivery and actually drive experience? Hear about a practical operational view on how Manheim translated voice of customer to operational changes and business process improvement.
About The Speaker:
Ashish Bisaria, senior vice president of Customer Experience, acts as the "Voice of the Customer," leading the development and execution of initiatives that enable Manheim to deliver world-class customer experiences. In his role, he is responsible for designing, implementing, and supporting all new ideas and initiatives for Manheim. He reports to Janet Barnard, President, Manheim.
Bisaria brings 20 plus years of global customer service experience to Manheim. He most recently served as chief operating officer and executive vice president of client operations for Teleperformance, where he managed 50,000 call center agents for clients in the high-tech, telecom, financial and insurance industries, launched "Voice of Customer" analytics, and improved customer satisfaction.
Bisaria began his career at KPMG Consulting in customer relationship management, business strategy, and process improvement. He also held management roles in customer experience/service, strategy, and operations at U.S. Cellular and Sprint. In addition, he served as vice president of customer service operations at Cbeyond, where he led the company's customer experience vision, strategy, and direction.
Bisaria has lived and worked in the United States, India, Singapore, Hong Kong, Australia, the U.K., Brazil, and Zimbabwe, and has managed operations in the Philippines, Canada, Mexico, the Caribbean, and South Africa, among others. He holds a Bachelor of Science degree from the University of Delhi and a Master of Business Administration degree from the University of Bombay.
Address: 7000 Central Parkway, Atlanta, GA 30328, 5th Floor Conference Room
Location is provided by CCCi and is located in the same building as their head office. Please park in the visitors section of the parking garage. Once in the lobby, take the second elevator bank to the fifth floor and proceed to the conference room, following the signs.
• 6:00PM - 7:00PM Networking & Refreshments (arrive early, bring business cards and resumes!)
• 7:00PM - 7:15PM Announcements
• 7:15PM - 8:15PM Presentation & Questions and Answers (time and presentation permitting)
• 8:15PM - 8:25PM Post Presentation Announcements & Raffle Winner(s) Drawing
Attendees are encouraged to arrive early during the networking session and bring copies of your business cards and resumes. If attendees have an open position that you are interested in promoting printed copies can be brought to the event. Job announcements are made during the Post Presentation part of the agenda above.
To register for the event: https://www.eventbrite.com/e/february-2015-general-meeting-tickets-15685954111