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Shereen Y
Lives in Toronto
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  • Medical Laboratory Technologist
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Once a month Lockwood Fire Protection inspects our condo fire alarm. Ironically, the day after one of these inspections, the fire alarm malfunctions from 4am to 6:30am, keeping the entire condo complex up on a weekday night. I give 1 star for the annoying (and now seemingly useless) monthly inspections and an additional star because the Lockwood technician finally showed up at 6:30am to turn the alarm off.
Public - 4 months ago
reviewed 4 months ago
This company is poorly run. I ordered some fabric swatches and checked my online account to see the status of the order - it indicated "pending" even though it had been 2 weeks since I placed my order. I called customer service, they told me they saw the same status and could not tell me why the warehouse had not shipped the order. I told her to cancel the order. I also emailed customer service to ask them to confirm that the order was cancelled and that they will refund my charge since they charged my credit card the same day the order was placed (they claim they only charge if it ships but this is obviously not true). I then received a reply email from customer service saying since the order was never shipped and my credit card was never charged, no refund will be processed. 2.5 weeks later, I received, surprisingly, my order in the mail. This company has no clue what is going on with their orders. I will not be ordering from them ever again - they are very confused and the order took way too long to arrive.
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Public - a year ago
reviewed a year ago
3 reviews
I purchased a lovely pair of earrings for my wedding from Kathleen. I found them on the website and went to the store to see them - they were even more beautiful in person. I am a picky shopper and can be very indecisive but Kathleen was very patient and let me try on different pairs of earrings for comparison. I don't like mass produced jewellery so I'm very happy with my purchase and can't wait to wear them on my wedding day.
Public - 2 years ago
reviewed 2 years ago