68 followers|6,651 views
Works at Levi9
Attended GH. Asachi Technical University of Iasi
Lives in Iasi, Romania
68 followers|6,651 views
People having fun
Windows Operating systems, Azure clouds, Email, Technical Support, Helpdesk, Training, Customer Care, Wall-to-Switch network troubleshooting, Network Wiring & Device installation
- Levi9System engineer, 2013 - presentAssist with the installation, configuration and management of the Windows infrastructure in both a physical and Virtual environment. Analyze system performance, modifying parameters to improve throughput and effectively utilize system resources. Monitors resource usage, making required adjustments. Participate in on-call production support activities based upon documented support procedures. Pro-actively seek out on the job training from senior resources to increase both technical and professional skills Responsible for contributing to the organization’s goals and objectives. Responsible for understanding and following corporate and department security policies and procedure along with standard operating procedures (SOP). Recommend improvements to facilitate better management and monitoring of the environment. Effectively communicate across the organization, both written and verbal Coordinate activities with vendors as required.
- Sendgrid.comLevel 2 Customer Support Engineer, 2012 - 2013Resolve customer issues via phone, chat, and email. Lead a team of technicians through our designated roles for the day, handling escalations & scheduling. Resolve escalated issues from Level 1 Technicians. Investigate, vet, and submit bugs. Build training videos & documentation, covering both industry standards & internal knowledge. Answer public customer support questions vis GetSatisfaction & other channels.
- Sendgrid.comCustomer Support / Technical Representative, 2011 - 2012Dedicated Support/Customer Technical Representative(s), who loves solving SMTP and DNS issues for Customers, Respond to technical support requests and service inquiries submitted through our Zendesk help desk, email, online chat. Research and provide quick and effective resolutions to technical issues with customer satisfaction as the ultimate goal. Identify frequently asked questions and author topics in our online forums, or create wiki entries to enhance our self-support options. Author content for internal support procedures and end-user documentation as needed.
- Anghel Saligny High School IasiSystem Administrator, 2008 - 2011Software instalation, hardware maintenance, server administration Windows 2003 - Active Directory, Windows 2008 Server , Fedora router, Ubuntu, CentOS, management, administration linux router, providing connectivity to the Internet for about 80 computers, install operating systems and applications - Windows XP, Vista, Windows 7, MS-Office 97, 2003, 2007 - Word, Excel, PowerPoint, Access, Image processing, Antiviruses programs, conectivity of periferic equipments - fax, multifuntionals, webcams.
You just have to try !!
I'm passionate about networks and operating systems, software in general. I'm currently working as a sysadmin at levi9.com, Iasi branch.
Recently I've taken and pass the MCTS 70-680 Configuring Microsoft® Windows 7
- GH. Asachi Technical University of IasiFaculty of Automatic Control and Computer Engineering of Iasi, 2002 - 2005http://www.ac.tuiasi.ro/index.php?meniu=bachelors