Response from the owner - 5 months ago
Hi Carlos, I'm Kaj the owner. I'm sorry your experiences have been poor. I'll address them myself. I know sometimes the our small store on the Hill only has one employee during the dead of winter, and they my close for 5 minutes to use the restroom, it should never be closed for 45 minutes. Our hours in winter are 10am-6pm except for Sunday 11-5pm that's the same as most other shops in town. On the rudeness, there is no excuse, we have 3 long time employees there and I'll talk to each of them--it's rare to hear a bad review of their behavior, it should never happen, we strive to please and hire people who do that.
On pricing, we have lower labor rates than most shops in town, and no product should be over MSRP. If you desire, I would like to get a second chance at your business--please contact me at firstname.lastname@example.org and I will do something for you to encourage another visit.
Thank you for your comments -- it helps us get better to learn where we are falling short.