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Stanton Optical
Eye Care Center
Today 9AM–7PM
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4302 E Washington Ave Madison, WI 53704
4302 East Washington AvenueUSWisconsinMadison53704
(608) 291-6386stantonoptical.com
Eye Care Center, Contact Lenses Supplier
Eye Care Center
Contact Lenses Supplier
Fashion
Optician
Optometrist
Sunglasses Store
Yan Jing
Today 9AM–7PM
Tuesday 9AM–7PMWednesday 9AM–7PMThursday 9AM–7PMFriday 9AM–7PMSaturday 9AM–7PMSunday 12–5PMMonday 9AM–7PM
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Review Summary
3.7
102 reviews
5 star
59 reviews
4 star
8 reviews
3 star
2 reviews
2 star
7 reviews
1 star
26 reviews
"Great shopping experience and great prices for glasses for our 5 year old son."
"Awesome customer service, friendly staff and great selection!"
"The folks over there know their products and are completely customer oriented."
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Michael Davis's profile photo
Michael Davis
a week ago
First time at Stanton Optical and could not have asked for a better experience. The WHOLE staff showed excellent customer service, especially Kari, who helped me pick out my frames. Everyone was smiling, had positive attitudes and were willing to be patient in answering every single question to ensure customer satisfaction! I can literally see a whole new world that I didn't know previously existed, thanks to the Wonderful team at Stanton Optical, Madison East!!!
Jahlieh Gardipee's profile photo
Jahlieh Gardipee
2 months ago
I love this place! I have purchased over 10 pair of frames from here due to their incredible buy one get one deal. The staff helps you pick out the frames that suit you best and are honest about their opinions. Kari was most helpful, and didn't push me into more expensive options - it made me feel comfortable and valued. Thanks, Stanton Optical!
Endora Yang's profile photo
Endora Yang
3 months ago
The staff here was friendly and made me feel very comfortable during my visit. I was very please with Kari, as she helped me choose frames and was able to work around my budget. Awesome job and def recommend for others. :D
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hole0505
6 months ago
On Saturday, 6/18/16 I went in to get an eye exam and purchase new contacts and eyeglasses using my flex account. I was helped by Jennifer Dvorak. She was very attentive, patient, and professional. She was awesome! I came back to get my glasses and contacts a few weeks later, and again she helped me adjust them. I really appreciate getting great customer service! Thank you Jennifer.
Response from the owner - 6 months ago
Thank you hole0505! We truly appreciate you taking the time to leave your feedback regarding your recent visit. Please let us know if you need anything else, we are always here to help!
Amy Kortbein's profile photo
Amy Kortbein
3 weeks ago
Had a great experience for my first time at Stanton. Got in for an appointment same day, no wait when I got there, and Kari was wonderful helping pick out frames and getting contacts ordered. My glasses were ready next day, which was convenient. I will definitely return there!
Heather Baumhauer's profile photo
Heather Baumhauer
3 months ago
I thought it was odd that I was able to get in for an eye exam the same day I called. I should have taken that as a sign. I've experienced poor customer service almost every time I've gone into the store. The optometrist was very rude and made no eye contact (strange because that's the only thing he's supposed to look at). He made no small talk, failed to ask me if I had been experiencing any eye issues, and seemed in a hurry to move me on so he could get to his next customer. As if the experience with the doctor wasn't bad enough, the customer service was even worse. I waited over 30 minutes to be assisted after my appointment and then got a "hard-sell" sales person who managed to sign me up for some "deal" which I'll now never use. I was told I would receive a call when my glasses and contacts were ready. The call never came. Finally, tired of waiting, I took a risk and went into the office- keep in mind this was at least 2 weeks after ordering. I waited forever to be helped and finally I was able to flag down someone who was assisting another customer, I took my contacts and left. The third (and final) time I returned to the store for my glasses was the only time I didn't have to wait at least 15 minutes to be served. Because of the poor customer service I will not use Stanton Optical East ever again. So now I'm trying to order my contacts on 1800Contacts and Stanton Optical isn't even in their database of clinics?! What kind of place is Stanton Optical anyway?
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Response from the owner - 3 months ago
Hi Heather, Please send us an email at reviews@stantonoptical.com with your full name so we can look up your file. I'd like to hear more about your experience. I have forwarded this to the Regional Manager for training purposes as well. Looking forward to hearing from you.
Albrey Kline's profile photo
Albrey Kline
2 months ago
The eye doctor made everything really easy for me to understand, he answered all my questions and a woman I worked with to get my contacts named Kari was so nice to me and showed me all the different prices for glasses and contacts! Very friendly people :)
Dan S's profile photo
Dan S
5 months ago
Great shopping experience and great prices for glasses for our 5 year old son. Kari was patient, helped us get the right pair of glasses and even was available to make adjustments so he likes wearing them and thinks they are cool now. Thanks!

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