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Verified local business
Stanton Optical
Eye Care Center
Today 9:00 am – 7:00 pm
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4302 E Washington Ave Madison, WI 53704
4302 East Washington AvenueUSWisconsinMadison53704
Eye Care Center, Optician
Eye Care Center
Contact Lenses Supplier
Sunglasses Store
Today 9:00 am – 7:00 pm
Monday 9:00 am – 7:00 pmTuesday 9:00 am – 7:00 pmWednesday 9:00 am – 7:00 pmThursday 9:00 am – 7:00 pmFriday 9:00 am – 7:00 pmSaturday 9:00 am – 7:00 pmSunday Closed
We have all your favorite brands of frames and contact lenses at discount prices. We also have our own lab at each location as well as a doctor who can perform eye exams on-site.
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Review Summary
43 reviews
5 star
13 reviews
4 star
4 reviews
3 star
2 reviews
2 star
7 reviews
1 star
17 reviews
"Glasses came out great!"
"So Now I am stuck with 2 pair of frames I can't use."
"Save yourself a lot of grief - go to Lenscrafters!"
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Michelle Baker's profile photo
Michelle Baker
2 months ago
I visited Stanton Optical using a Groupon which included a free eye exam, $200 toward one complete pair of new glasses and two boxes of contacts. I waited for two hours past the time of my exam to be seen. The whole exam was a total of 10 minutes. While I was waiting the two hours past my scheduled appointment time, the doctor was taking people ahead of me, who didn't have an appointment. In summary, with Groupon, I ended up paying over $200 for one pair of mediocre glasses, my eye appointment, and 4 boxes of disposable contacts. All of this should have been covered by the Groupon! I called the customer service number to express my dissatisfaction with my experience to which they supposedly credited me $75. I made a separate round trip (one hour each way) to use this credit and was told that there wasn't a credit and that I needed to call the customer service number (again). This time customer service rep told offered me a $25 credit. I asked her if my wasted time (soon to be a total in excess of 6 hours) was worth more than $25? She asked me if I thought I should be getting special treatment? Unfortunately, I will not be returning to use my $25 credit, nor would I recommend anyone else waste their time at Stanton Optical.
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Patti Ivey
in the last week
Terrible. The staff was great but getting my glasses took over a month. When i finally called they were in. Blamed corporate for not properly notifying me. Will never go back.
Rebecca Hoevel
in the last week
Johnathan was a great help! He help me get a pair of glasses that worked for me! Thanks for have a great survive
Selena Harris
2 weeks ago
Usually not good. But conveniently located. I'm on hold now for 10 minutes and counting to order additional contacts... Turns out the corporate phone tree can make the locations look very bad. After 23 minutes on hold I called back on another line to learn I wasn't even parked at the store I needed. 1 star is overrated.
Glenda Nolla
2 months ago
They don't deserve any stars and this is why...STAY AWAY FROM STANTON>>>>customers have no value here. I have had SEVERAL horrible experiences with Stanton Optical. The last one being: I went to take advantage of a 2 pair per year for 3 years offer. Keep in mind that this offer was extended to me as compensation for the initial POOR service I received. So this second time, I go in to the EAST store and pick out my frames only to be told can only pick frames for 99.00. This is the first I heard of the free frames cost me 80.00 Ok...I move on and ask if I can take advantage of the buy 2 for 99.00 no line bifocals. only to be told they can't be combined with any other promotion. No problem can I use my insurance to pay for the lenses..." No offers can't be combined:. Now in my mind I am not combining any offers because you gave me free frames due to your horrible service!. I wait a while and call corporate and speak with Katrina who informs me yet again, I" can't combine 2 offers, I have to use value frames if I want to get the 2 pair for 99.00 no line bifocal special, No you can't use the free frames you PAID for, and No you can't return the "free " frames. So Now I am stuck with 2 pair of frames I can't use. I should have known better. My first encounter with Stanton Optical (West side office) last summer was as follows: I ordered 2 pair of glasses ( 1 paid for with my insurance) which took more that 3 months. A quick synopsis of the event: One pair of glasses came back as sunglasses and had to e sent back out for "light tint". The second pair of glasses , well the on site lab broke one of the lenses while cutting it even though I was told they were ready before I got there..smh I am still trying to figure out why they sent the glasses out and still have to complete them in the store. So I say to you Stanton Optical: 1 keep the other pairs of free glasses...the cost too much 2. when offering incentives via phone, please list all of the incentives as well as the restrictions 3. Please stop advertising the 2 pair specials with out letting the customer know that you will only allow them to get the cheap "Value" frames. 4. Last but not least,please stop putting your customers on hold for 20-30 minutes just to receive sub-par outcomes/solutions. 5.Your best moment is when your "corporate" customer service representatives tell customers " There is no body over me when asked ," Can I speak to your supervisor!" Then they direct you to call the store and ask for the "district manger" Maybe they will be of better assistance! Thanks So much Katrina for your help. Let's see if Alex (general mgr) will actually call back with a better resolution. I have 2 nice pairs of frames (1 pair guess and the other are Swedish) if anyone wants them....they are actually free! In box me if you would like them. The least they could have done was refund the money I paid for the FREE frames I got from them. Even thought it has been more than thirty days.
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Tim Kopmeyer
2 weeks ago
I have been there several times, once for getting fitted, other for exchanging frames and lenses. Yes they are a busy place, But i was treated very well, All the staff was very pleasant to work with, and made sure i was completely satisfied before i left. Have a little Patience with them, I will be going there for all my eye care needs !!..
Jelena Gagula's profile photo
Jelena Gagula
5 months ago
The staff member who assisted us in choosing frames and pricing for different options was very friendly and helpful. We were purchasing 4 pairs of glasses and 2 years' worth of contact lenses and they gave us a great deal. The disappointing factor was that between the optometrist and technicians taking care of our prescription, our glasses were a bit off as all 4 pairs came back with weaker prescriptions - which we were told was normal. If I return, I plan on explicitly asking for the correct prescription or stronger if it weakens as was explained to us.
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Linda Lembcke
a week ago
Great service from johnathan he is very good at his job. got two new pairs of glasses and on delivery date expected. Took awhile to get service when i first went time when picking up glasses much better. Everyone was very pleasant.


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