Response from the owner - a month ago
Hi Brandi! I would first like to apologize for your unfortunate experience. It is not our company police to not be polite or not go "above and beyond" in our service standards. Please feel free to reach out to our General Manager at Joe Squared at Power Plant Live! His name is Gregory Russell and his email address is firstname.lastname@example.org I am confident that he would like to make amends and to assure you that in the future you will be treated with much more appropriate consideration.