Called to see about getting a broken spoke replaced and the wheel trued up. Tech said it would be a small charge for the spoke but it may take up to an hour and the base charge would be $40! I said, "Are you serious?" He said yes. I called BiCi's. They did it in 15 mins for a total of $17. Make your own conclusions from this.
Ripped my dad off.
Instead of the men working in the back of the shop explaining my dad's options of buying a new bicycle instead of repairing an older bike they went ahead and charged him $300 to repair a bike we can't even sell for HALF if we tried. We sould have bought a new bike off them instead if they would have just pointed out the cost was about the same.
We will not be coming back. Highly not recommended for bicycle repairs.
The folks there are very friendly and helpful. They have a great selection of bikes. The only problem is the location. The drivers in Petaluma are so rude! Even when I tried to walk my bike across the street at a crosswalk to get to a safe neighborhood it was dangerous. Even parking on the street and getting out into traffic is a hazard. The location makes shopping there too difficult!
A Google User
5 years ago
The staff are incredibly knowledgeable and friendly. They helped us find exactly the mountain bike we were looking for while keeping in mind the budget we had available, and made sure that we went home with all of the gear we would need. We have been very happy with our purchase, and they are very accessible if we need anything. I highly recommend them :)