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Reflect Window & Door
Window Supplier
Today 8AM–5PM
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8711 53 Ave NW Edmonton, AB T6E 5E9
8711 53 Avenue NorthwestCAAlbertaEdmontonT6E 5E9
(780) 434-3410reflectwindow.com
Window Supplier, Doors and Windows
Window Supplier
Doors and Windows
Professional Services
Window and Door Supplier and Installation
Windows
Windows Supplier and Installation
Today 8AM–5PM
Monday 8AM–5PMTuesday 8AM–5PMWednesday 8AM–5PMThursday 8AM–5PMFriday 8AM–5PMSaturday ClosedSunday Closed
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Review Summary
4.2
30 reviews
5 star
23 reviews
4 star
No reviews
3 star
1 review
2 star
2 reviews
1 star
4 reviews
"We were extremely pleased with the service we received from start to finish."
"Quality products at reasonable prices and the customer service is excellent."
"Great pricing and timely delivery."
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Dawn Degraves's profile photo
Dawn Degraves
2 months ago
We recently had all our windows and doors replaced in one of our rental properties. We received over five estimates and decided on Reflect Windows and Doors. Our estimator Kevin was extremely knowledgeable and was willing to meet with us after working hours. Kevin went above and beyond to accommodate us. Although they were not the least expensive they were right in line with other quotes we received. The product is superior and the installers also did a fantastic job and cleaned everything up after themselves. We would highly recommend this company to anyone.
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Erik Seavey's profile photo
Erik Seavey
3 months ago
Saved our pella windows. Quick delivery and the parts fit almost perfectly. Two screw holes didn't line up but we're workable. So pleased to have working windows.
Karl Lloyd's profile photo
Karl Lloyd
6 months ago
I was having trouble finding the hardware that I needed for my window repair, so I contacted Reflect Window and Door to assist me. I spoke with Kelley and she helped me find exactly what I needed to do the repair. The product was shipped out that day and I received it within a few days. Thank you for the great customer service!!
DjWangYT's profile photo
DjWangYT
a year ago
It has been approximately one month since we had our windows installed (ten windows and a custom sliding glass door) and I have to say we are extremely happy with how they look! We had gathered 4 quotes from other manufacturers and quickly omitted them 1 by 1 due to one reason or another. Although Reflect Window & Door was not the cheapest in the bunch we were happy with the presentation and the reviews we read prior to choosing them. The installers were absolutely amazing and the install went way quicker than anticipated! They installed all ten windows on the first day, and spent the second day cutting out and installing our new patio door. We really appreciated all the little things they did extra to perfect everything. They cleared debris every day when they left and cleaned up after themselves. It was absolutely awesome service! The house looks amazing on both the inside and outside. We would not hesitate to recommend Reflect Window & Door to anyone.
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Grant Briner
2 months ago
We recently had two exterior doors installed at our residence, they look absolutely amazing! They were prompt and the installation went smoothly without a single issue. Their scheduling for the installation was right on time, the installers were thorough and did an excellent job. I would highly recommend Reflect to anyone looking for doors, they responded to any questions with expert advise instantaneously. Also, their prices were very competitive with two other vendors we had quote the work. Thanks for the excellent service!!
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Nick S's profile photo
Nick S
6 months ago
They are shipping out a part that does not match what is advertised on their website and this is apparently OK by their standards. Unbelievably bad customer service and a poor understanding of business and windows. I ordered a part and received what I did not order. Upon emailing them I was informed by General Manager Kelley Hannah that the part I ordered (that is displayed on the website) is discontinued. That is all she said in her reply, no apology, no offer to reconcile the situation. Should I even have to go any further to ask her why in the hell they are knowingly shipping out a part that does not match the part description on the website? Well, that's what I had to do. After another email to her she says "It is very confusing for customers when they go to order the hardware and it doesn’t look the exact same. However, the round model will work." So, she is apparently aware of what is going on but is making no effort to fix it. Also, how does she know what will work for me? I need a part that should match the adjacent window part, not some random replacement model! What sort of business person is this? A person with the most basic fundamental understanding of business would know this needs to be fixed or immediately reconciled. She says she will have a return label mailed to me but does not tell me when it will be sent out. Another missed point of service that is to be expected from any business. In my next email I express my frustration and question when I can expect a return label to arrive. She replies "We have issued you a full refund. You can keep the hardware and use it, as it will work for you." She asserts it "will work" for me? How can she know what will and won't work for me? I took this as a snide reply. In my next email I tell her I intend to write bad reviews, as you see here, and call the BBB. She says "If you feel the need to contact the BBB, I’m OK with that." Any sane service person should simply mitigate having a person who intends to show their disconnectedness, no matter the circumstances. This lady just sucks at her job all the way around. Never again.
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Shari Burns's profile photo
Shari Burns
10 months ago
Professional service and impressive in store demonstration and explanation of products given by knowledgeable staff. Received quote on the same day measurements were submitted. Great pricing and timely delivery. Very pleased with the whole experience. Will definitely be using Reflect for all remaining window replacements during our home renovation.
Michelle Hoyle's profile photo
Michelle Hoyle
12 months ago
Ordered three new windows for my house in August. They were custom sizes and were ready for install very quickly. From ordering through to Travis and Monet installing them, everything went very smoothly! They have changed the look of the front of my house for the better! I would highly recommend Reflect Windows!

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