#ASUS tech support is freaking useless. They have a chat support option, but it's never available. Not even during the hours where it's posted that it's available. They have a phone support number, but I don't/can't take the time to spend an hour on the phone with someone. So I shot them an email since the issue I've got with my Prime is not big and may not be an issue at all. They said they would respond within 48 hours. I was fine with that. That was 6 days ago. I have not heard a thing from them. Incredibly frustrating.