As part of my job at +Rackspace Hosting
I study when other companies, even outside of the tech industry, provide extraordinary customer service.+Ariel Ceja
who owns http://www.bistrosabor.com/
in Napa is one of those rare entrepreneurs who stands out from the crowd.
My friend +Brett Schulte
and I were just walking down a street and decided to drop in on this place without looking at our mobile phones to check it out, and it was incredible. The vibe, the food, the service. All of it.
Then I opened up Foursquare and Foodspotting and saw that everything online matched the experience we were having. One of the Foursquare tips was "say hi to Ariel." So, we asked the guy serving us "is Ariel here" and he quickly showed up. Wait a second, he isn't old enough to be the owner, is he? Reminds me when I first met +Matt Mullenweg
(the guy who started Automattic, AKA the folks who publish Wordpress).
But he's so passionate and humble. Where his family came from explains all (his family works in the fields).
It makes me pissed that we want to kick immigrants out of our country. They add so much. Just listen in on my conversation with Ariel and what he's doing with his one-year-old restaurant (that was packed tonight, by the way).
America, you want to create jobs? Talk to Ariel. He's doing it (and his staff loves their jobs, by the way). Listen in. This is a great American entrepreneurial story:http://fzu.fm/64990
<<-- Part Ihttp://fzu.fm/64992
<<-- Part II
Inspiring. If you come to Napa, drop by and say hi to Ariel.
UPDATE: earlier in the day I was drinking a $10,000 bottle of wine with famous wine maker Gustavo Brambila and here's my interview with him: http://soundcloud.com/scobleizer/drinking-10-000-wine-with#
Don't know who he is? He was portrayed in the movie Bottle Shock, details here: http://en.wikipedia.org/wiki/Gustavo_Brambila