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Paula Swirtz
Worked at Hibu
Attended Minnesota State University Moorhead
Lives in Burnsville MN
17 followers|33,972 views


Paula Swirtz

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  • Hibu
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Burnsville MN
  • Minnesota State University Moorhead
Basic Information
We had an issue with our rv fridge just hours before pulling out for a 9 day family vacation to SD. Luckily Dave was there early and was sympathetic to our problem and told us to bring our travel trailer in. An hour later we were good to go! We had always gone to Brambillas before but they never seemed to really care and their service guys need a hefty dose of a customer service pill. We'll be bringing our camper here from now on!!
Public - a year ago
reviewed a year ago
Do NOT waste your time going to this IHOP. The management doesn't care and they have no customer service skills. Our food took about 45 minutes to come out but that wasn't the biggest deal. Many of the orders had things missing - we had to ask at least twice to get them, and then that took another 15 min or so. One of the salads was completely wrong and it never did come. We had asked our server to take it off the bill. When she seems like she was going to have a nervous break down, I asked to speak to the manager... here's where it gets really bad... Connie, the manager (badly thinning hair), came over to the table. She interupted me numerous times while I was trying to explain to her what went wrong. Her solution... "Well, just don't tip your server - it's all her fault". WOW - I've worked in the restaurant business for 10 years and I have never, NEVER heard a manager throw their server under the bus like that! When I said that to her, she replied with "Well, that's too bad, they were not good managers then and I feel sorry for you". Seriously? Then she blamed us, the customers by stating that we should have asked for her earlier. She goes on to state that she is NOT going to comp our entire bill because it wasn't her fault. We never asked her to do no such thing. I called her out on this management style and told her I thought her skills were seriously lacking and that we had had issues from this restaurant too many times before and that we would not be coming back to this IHOP. Her response? "That's fine - I don't care". Good Lord! I asked her for the owners/district managers contact info. She did give it to me, but they haven't called me back either. Figures... crap runs downhill. The same owner also runs the Apple Valley and the Oakdale stores I was told. Stay away from all of them! ...on a positive note, Amber, one of the shift leads was very apologetic and handled things well, and unfortunately stated that this kind of thing happens WAY too much. How sad. Sorry for making this so long, but this has got to stop - way to many bad reviews for this restaurant!
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Food: Poor - FairDecor: Poor - FairService: Poor - Fair
Public - 3 years ago
reviewed 3 years ago
2 reviews