I go to the Pollo Tropical in Estero and I must say the food is terrific and the prices good BUT The place is sloppy and dirty and there is rarely soap in the restroom. The tables are left with food on them all the time. I would not say this if it happened once or twice. They need management!
This Pollo is THE BEST in the area, the Cape Coral Pollo is a joke. Don't waste your time and your money going there, they're not about the customer. Ben Hill Pollo will give you what you want without any disappointment.