River Edge Motor Lodge
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665 River Rd Gatlinburg, TN 37738
665 River RoadUSTennesseeGatlinburg37738
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2-star hotel
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Booking links sponsored. $61 incl taxes & fees
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Review Summary
19 reviews
5 star
1 review
4 star
2 reviews
3 star
5 reviews
2 star
3 reviews
1 star
8 reviews
Relaxed hotel offering an outdoor pool plus unassuming rooms with free WiFi & private balconies.- Google
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Rusty Shackleford's profile photo
Rusty Shackleford
6 months ago
When we arrived from the outside we could see it wasn't maintained very well but , after other reviews we just assumed it was the "dated" look everyone described. When we entered the lobby we noticed a printed sign that said "NO REFUNDS FOR EARLY CHECKOUT" well that made us leary. When we entered the room it was as everyone had said it was old but fairly clean. We couldn't make ourselves sleep on the sheets or use the towels so we went and purchased a couple of blankets and some wash cloths and towels just to get by. When we went out for a day in town we passed one of their housekeepers and maintenance man. The housekeeper was wearing short shorts and had a cigarette hanging from her mouth and the maintenance man was wearing the dirtiest shirt and shorts I have ever seen . ( which he wore for the day and a half we were there.) We stayed out of the room the day we arrived and got back late so we put off a shower till the next day. When we did get time to shower we turned on the water and from the spout that fills the tub came the cold water and from the shower head came the hot water. You could not get them both to come from the shower head ! After that we couldn't take it anymore so we left. We didn't visit the lobby to complain, there was no need, they were not going to make it right ( as we could tell from the "NO REFUNDS" sign we saw at check-in) If you want to enjoy your stay and want your family to enjoy their vacation DON'T STAY HERE!!!!! This is a prime example of you get what you pay for.... This is not an exception at this property after seeing all the broken luggage carts and broken equipment in the breezeways covered with old bed spreads this is definitely the rule. Absolutely the WORST stay at a hotel in my life. If we had to find a bright spot in this ordeal we would have to say it would be that we don't think we brought bed bugs back with us.....
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Kathryn Nelson
5 months ago
When I first opened the door to the office I knew the place was "dated",but I thought I would give it a chance. I walked in the room and it smelled, musty,almost mildew. I opened the back door to the patio and sprayed the room with air freshner. The sink in the room was cracked and i was afraid to use it for chance of leaking on the carpet and making things worse. The patio door had no chain just the lock and it looked like it had been busted open or someone tried to get into the room before so anything that we didn't take with us anywhere we locked into our truck. If the whole town hadn't been booked that nite I would have tried to move to another hotel. I will remember to stick to what I know about hotels if it looks too good to be true on the web it is.
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Debbie Richardson
a year ago
We stayed there 3/19-3/21. This place needs desperate remodeling. Holes in bathroom, needs painting and jacuzzi leaks from hot tubs in rooms above our room. Leaked so bad we could not use it for getting leaked on from above rooms. has only shower head in jacuzzi so you have to take a bath/shower in jacuzzi. This happened the last night of our stay otherwise we would have changed rooms but were leaving the next day. We have stayed here several years before and was ok but will never stay again. Yes rates are low but had rather pay extra $15-20 dollars more for a more up to date room. If River Edge was remodeled it would be an awesome place to stay because it is next to main street and Ober Gatlingburg. If I had this property it would be one amazing motel..The owners really need help in remodeling this outdated property.
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Michelle Oglesby
a year ago
This place was old and the service was poor. The toilet was broken and they wouldn't fix it! Had to park in a nearby parking garage and walk back to the hotel because of their limited parking. I AM VERY CERTAIN THAT SOMEONE FROM THE HOTEL OR ASSOCIATED WITH IT IS PUTTING GOOD REVIEWS ON HERE.
Dan Westlake's profile photo
Dan Westlake
6 months ago
My wife and I stayed here twice before and had been pleased so I booked a two bedroom suite for ourselves and three traveling companions for a five night stay from Sep 7 to Sep 12th. The first issue was the toilet roll holder that wasn't attached to the wall in the one bathroom. As soon as it was mentioned to the manager it was fixed quickly. We noticed right away that the wireless didn't work. None of our devices would even see the router and the manager was notified. It was really inconvenient being without wireless Internet access.The problem was never fixed while we were there. I inquired about a partial refund since with didn't have wireless access for our entire stay and was informed by the manager that it was up to the owner. At the time of our check out and departure a partial refund was never offered or given. Other issues were my wife discovered dirty dishes left in the dishwasher and the oven. I discovered what appeared to be a small cockroach about an inch in length on the door in the kitchen which I had my wife take a picture of before I killed it by hitting it with a boot. Before we checked out I let the manager know about the cockroach. I didn't look for or see any more than the one. The manager, Mary, was polite and accommodating and did what she could while we were there. Based on this stay we will be seeking lodging elsewhere the next time we stay in Gatlinburg.
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John Wilkerson
2 months ago
Contrary to what the other reviews say, I personally had a great time here. While the hotel is dated, its kept up very well. Honestly if you're going to Gatlinburg just for the hotel, you're missing the point.
adam scruggs's profile photo
adam scruggs
7 months ago
Pictures can be deceiving. When we arrived there for our nightly stay it wasn't but 20 minutes before we were ready to go. We seen the "awesome" jet tubs they had posted online with the good location and went ahead and booked it. No showers in the room because of the tub and the tub hadn't been cleaned and had some kind of soap scum/skin floating in the tub.. To top it off we had to activate the plug to the tub with a rusted paper clip that held it together. Wouldn't recommend.
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Joseph Talnagi
a year ago
We had the two bedroom family suite and it was great. Very comfortable beds, nice kitchen and full-size 'fridge. Old-style TV and the carpet could use being replaced, but otherwise it was a great deal. Within walking distance of good eateries (Bennett's, Big Daddy's, Calhoun's). Bill at the front desk was very helpful with directions for in-town and the surrounding area. The Red trolley stops right out front. The pool is nice but a bit small. Still, a fun place that I recommend for families needing a little more room.
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