SF Bay Times
Columnist, 2013 - present
For this bi-weekly San Francisco Bay Area LGBT newspaper, I write a column devoted to marriage equality and related issues. My columns appear in print once to twice monthly.
Marriage Equality USA
Social media director, 2010 - present
Marriage Equality USA is a volunteer-driven national grassroots organization whose mission is to secure legally recognized civil marriage equality for all, at the federal and state level, without regard to gender identity or sexual orientation. In a full-time but unpaid capacity, I develop the organization’s social media strategies and oversee its social media presence; write and edit articles, blog and social media posts, and other published materials; and provide supplemental editorial, design, and technical support to the media, web, news, and policy staff. I also speak to local audiences and to local and national media about civil marriage equality.
Golden Gate University (GGU)
Website product manager, 2007 - 2008
Golden Gate University (GGU) specializes in taxation, business, law, and accounting education for professionals entering or advancing their careers. At GGU, I oversaw the University’s e-commerce web site, product planning, and day-to-day site operations; chartered and oversaw, with the CIO, the University’s web governance committee; chartered and oversaw an initiative to plan GGU’s next-generation web site, updating the University’s web site positioning, content strategy, and necessary features and functionality; created strategic and tactical plans for future direction of web application development; led product management, application development, and customer experience design; managed a team of developers and led cross-functional team coordination with other IT department managers, and marketing, operations, and academic departments.
University of California San Francisco (UCSF)
Web communications manager, 2006 - 2007
UCSF, the only UC campus in the statewide system dedicated exclusively to the health sciences, is a leading university dedicated to promoting health worldwide. At UCSF I was responsible for managerial oversight for the official University web site, and for all Public Affairs web sites and services as well. Specifically, I managed expansion and development of new products, including Science Café, an award-winning podcast on the conduct, communication, and culture of science; planned web development strategy and managed various content-rich projects; oversaw evaluation and adoption of web applications; advised on proper information architecture; managed a team of developers and content providers, guiding the unit toward adoption of best practices with an eye toward increasing traffic, analyzing impact of content, gathering audience data, and raising the level of user satisfaction; and developed and promoted University-wide web policies and procedures.
U. S. Department of State Foreign Service Institute
Management and program analyst, 2002 - 2006
The Foreign Service Institute (FSI) is the division of the U.S. Department of State that trains American diplomats for service abroad, both in face-to-face classroom settings and via multimedia and online computer-based instruction. In addition to my responsibilities as a management analyst at FSI, I also oversaw the development and operation of the Institute’s web sites, six digital multimedia language learning labs, and a digital audio recording studio. Specifically, I identified, developed, and led projects concerning development of web policy and procedures, and advised on regulations pursuant to Internet usage in the agency; analyzed and interpreted quantitative and qualitative data and produced analytical reports on training effectiveness, customer satisfaction, appropriate use of technology for training, etc.; planned and coordinated design and development of web-based educational projects and training programs; and managed the civil service and government contractor staff responsible for technical and procedural administration of the web sites, multimedia labs, and studio. At FSI, I received six awards for services on behalf of the Institute’s schools and the Executive Office for Management, and “for implementing innovative approaches for leveraging technology, allowing FSI to rapidly produce online surveys, assessments, and course evaluations.”
Chief Technology Officer (CTO), 2000 - 2001
As an original member of the executive management team for this healthcare information start-up company providing daily clinical news and research information to physicians and other healthcare professionals, I was heavily involved in the company’s strategic direction, with particular responsibility for the planning, development, and oversight of new technology products and services. During my tenure, I was responsible for designing, building, and delivering a network of web sites and specialty newsletters more than a year earlier than projected by outside consultants, through the development of an integrated in-house platform. This platform permitted monthly increases for specialty web site development by 400-500% and for new newsletters by as much as 4,000-8,000%. Even these figures were limited only by editorial staffing constraints; incremental technology costs to develop and launch sites had become almost negligible with the new platform. I also was responsible for dramatic increases in web traffic (1,800% over 18 months), email newsletter delivery (over 1,750%), number of monthly newsletters, and registered users, despite concurrent decreases in the IT departmental budget.
Public Broadcasting Service (PBS)
Director, Electronic Communications, 1999 - 2000
For the nationwide U.S. public television system, I led the strategic development and growth of electronic communications services and directed ongoing operations to meet communications and information management needs; proposed, developed, communicated, and administered system policies; analyzed trends in order to identify, develop, and maintain training and support mechanisms; developed and administered budget; managed staff and their ongoing development; and served as chief spokesperson and ombudsman for PBS electronic communications services, representing PBS at conferences, identifying and developing communication vehicles and feedback mechanisms among stations and between stations and PBS, and facilitating resolution of issues.
Assoc. of American Medical Colleges (AAMC)
Director of Web Resources, 1996 - 1999
For the trade association representing U.S. medical schools, I participated in the leadership and management of the Office of Information Resources and was an active member of a task force charged with the articulation, development, and evolution of an architectural framework and appropriate strategies for development, use, and support of electronic information resources and services. I oversaw the technical design and implementation, staff development, and management for the AAMC public Internet, a private staff-only Intranet, and multiple private constituent web sites. I was promoted from Electronic Information Specialist to Manager of Web Resources in May 1997 and from Manager to Director in September 1998.
Assoc. of America's Public Television Stations (APTS)
Information and Computer Services Manager
Community Therapeutic Day School (CTDS)
Harvard Medical School Department of Psychopharmacology