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Car Toys
Car Stereo Store
Today 9:00 am – 9:00 pm
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12636 Totem Lake Blvd Kirkland, WA 98034, United States
12636 Totem Lake BoulevardUSWashingtonKirkland98034
(425) 814-0820cartoys.com
Car Stereo Store, Cell Phone Store
Car Stereo Store
Cell Phone Store
Car Detailing Service
Today 9:00 am – 9:00 pm
Monday 9:00 am – 9:00 pmTuesday 9:00 am – 9:00 pmWednesday 9:00 am – 9:00 pmThursday 9:00 am – 9:00 pmFriday 9:00 am – 9:00 pmSaturday 9:00 am – 8:00 pmSunday 11:00 am – 7:00 pm
Kirkland Car Toys - Car Stereos, Speakers, Amplifiers, Installation, Cell Phones & Wireless, Auto Detailing, Sport Racks and more!
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Review Summary
2.2
29 reviews
5 star
7 reviews
4 star
No reviews
3 star
2 reviews
2 star
2 reviews
1 star
18 reviews
"Second I'm not inexperienced with stereo and sub installed."
2 reviewers
"On a positive note, all of the wiring was installed very professionally."
2 reviewers
"In the end they found that the remote start feature was on the fritz."
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M Silva's profile photo
M Silva
a month ago
This Car toys is horrible with HORRIBLE customer service! I called yesterday 01/06 and made an appointment with someone at 6pm for an automatic starter. When I took my vehicle in, they told me there was no appointments and it was first come first serve. I asked the person on the phone to find out who worked last night because that person took my information for an appointment. The person I spoke to was rude and said "what do you want me to do about it?" Are you kidding me??? Find out which employee gave me the incorrect information instead of answering the phone like an idiot. When I asked for a manager he hesitated. I hung up. I will never take my business to this store EVER again. HORRIBLE!!
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john storm
5 months ago
I have to agree with all the bad reviews, This car toys is the worst. We went in for a new stereo told them the old stereo had no sound but would turn on, they told us probably needed a new stereo, He look at the speakers and said nothing about the amp under the seat that all the Mitsubishi eclipse have, something that they should have know sense they are a STEREO Installer, Anyway we bought the stereo and they went ahead and installed it with out checking if the amp was good or not and then called us after and told us the amp was bad and it would cost us another 200.00 to rewire the speakers.Needless to say we were pissed, I told them we didn't want the stereo then and they said because they already installed it , it would cost us 60.00 to take it out, What a bunch of BULLSHIT. So done with scammers. Anything for an extra buck. I should have known my brother had a really bad experience there, They do not know what there doing, BAD...BAD...BAD and now we just realized that they didn't even hook up or install the bluetooth, real winners. Well we went back down there and had everything fixed and they refunded the money back for charging us for a part that they didn't install. They did not offer us a discount for the inconvenience of having to go back down there and fix the problem caused by them but the manager was very nice.
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Jeff O'Day
a year ago
I installed an auto start in my truck & could not get it to activate. I took it to Car Toys, they said they would have to start from scratch on the installation & it would be $480.00. Extremely frustrated, I paid it, then once I got home I called 2 other car toys & they quoted me $210 for the same alarm to be installed in my truck. I went back to the Car Toys & told them to refund my money, the manager said he would match that price, & I told him I would rather ralph up a kidney than pay them one dollar. In this day and age of social media just how long can a company keep these type of practices going on.
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Response from the owner - a year ago
Hi Jeff - Thank you very much for bringing this to our attention. We strive to provide the best service possible and provide our customers with accurate quotes. We will follow up with this store to make sure they are providing accurate quotes to our customers. Once again, we do apologize. Kindest regards, The Car Toys Social Media Team
Roy Mattox
a year ago
I have been to the Totem lake Car Toys Twice ...The first time in early 2012....I had a new sound system, Blue Tooth, a GPS and a Back up Camera ....Installed in my 2005 Ford F-150....The whole instillation looks like it is just something that came new with the car...It is awesome... A lot of stuff and the instillation was flawless.....The cost was Great ....and it has all made a huge positive difference in how much I enjoy the Truck... A couple of weeks ago I had Blue Tooth installed in my older (01) Lexus LS....(It was made before Blue tooth was Popular) I was concerned that it would not be something just hung onto the care ....I did not want it to be Visable....It again was Perfect...No problems at all Yes ...I do understand that sometimes things go wrong but Life is never Perfect and Maybe I am a really lucky guy ....When things go wrong for Me I am likely to write a whining review ....I am only writing a good review here ....Because the letters are so out of balance to what my experience has been
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Response from the owner - a year ago
Thanks for sharing Roy! We love to hear from our happy customers! We will be sure to pass this on to the Totem Lake Team.
PNW ATLAS
5 months ago
The most absolutely worthless store on the planet. Got sent here from lynnwood with promises of 244 in store credit and a 60$ install to program a new python remote. The install jumps somehow from that to $74. OK fine. Then apparently I only have 42 dollars in store credit because the lynnwood guy "read it wrong". After I pay for everything they can't do the install because my alarm is " broken" and they try to sell me on a new one. I'm so sick of them I take the alarm remote and walk. I google how to program the remote and it programs just fine. LIARS!!!! They just wanted to sell me on a new system. DO NOT TRUST THESE GUYS!!!!!!
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Crystal Milam
a month ago
Spoke to two different sales people and was told an auxiliary input for my phone could be installed in my car. After scheduling an appointment and bringing my car into the shop and paying for the service I was told they couldn't install the transmitter, because they were looking at options for the wrong model year. Now I have to wait three days for the money to be returned via my debit card. Most places don't charge you until after the service is completed to avoid this.
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Jon East's profile photo
Jon East
a year ago
I have had quite a string of bad luck with my Clifford installed alarm by Car Toys in Totem Lake. I had my alarm installed in 2011 if I remember correctly. As soon as it was installed my truck started acting up. Issue 1: My truck alarm would sound sometimes when I opened my door (when getting out after driving) and my truck wouldn't start. Car toys had me visit them several times and could not figure it out. They said it was my factory alarm and sent me to Dodge. Dodge said it was car toys alarm and to have them disconnect the ignition kill feature. I had Car Toys do that and it fixed the problem. Issue 2: 1-2 years later I was driving on the freeway and I lost throttle control. Literally RPMs dropped to idle and hitting the gas did nothing. All of a sudden it would kick back on. I took my truck to the dodge dealership (sounds like a transmission problem right?). They spent 3 weeks diagnosing and troubleshooting. In the end they found that the remote start feature was on the fritz. It was sending a signal to my truck telling it to start when I was driving. Ouch! $2,500 down the drain. Car Toys replaced the brain (Yay I guess) If the brain would have been replaced when issue 1 occurred this would have been avoided. Issue 3: Now my remote start/alarm has not been receiving signals from my key fob. I took it in and they said it was a loose battery terminal connection. They tightened it and it works. A few weeks later and its acting up again. I checked the terminal connection and it is tight, I am running other accessories off the same terminal and they work fine. *sigh Jon
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Response from the owner - a year ago
Hi Jon, Thank you for bringing this to our attention. Our top priority is to provide the best service possible, and I am very sorry to hear this was not the case for your remote start. If you would like to speak to someone regarding your experience, please direct message us or email socialmedia@cartoys.com with your name, number, and/or email, and I will pass this along immediately to our regional team for further follow up in the Region and Store. Kindest regards, The Car Toys Social Media Team
Emily Clark
a year ago
Dont ever use this Car Toys!!! I went to the Totem Lake location to get a sound system put in my car. The staff seemed friendly and professional at first, but my opinion has changed. They told me my car would be done at a certain time, that time came along and passed, with no phone call to assure me of a different time. So I called, and they gave me another time. That time came and went, again, with no phone call. I called them 4 or 5 times to figure out what was going on and what was taking so long. They never gave me a reason and never told me a correct time. I eventually got dropped off at the location to wait there, as my ride had other things to do than wait around for a lost phone call about my car being ready. They told me that my car would be done in 4 hours tops, and it took close to 7. Now, I can understand that things happen, and go wrong, but it would have been better if they would have let me know so I wasn't waiting around all day with no car or knowledge of when I was going to have it back. Anyways, I eventually got my car, my system sounded great, I just let it go. But recently, my husband looked in the trunk to find that my Sub had literally fallen out of the box that held it, took the screws and all. I emailed the manager my situation on what to do, as I have a warrenty on everything, but I had recently moved away and was no where near a Car Toys. The manager never emailed me back. So I called, he said he'd call me back, which never happened. I finally got ahold of someone to help me, and they just told me to call 1800cartoys, while being rude over the phone. This Car Toys was unbelieveably unprofessional from the very beginning. It has tarnished my outlook on the company and I will never use them again.
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