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Amber Darnell
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"Happiness is a journey, not a destination" ~ Souza
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Very dissatisfied with the company and the lack of customer service. We ordered floors over the summer and were told it would take two months for the floors to come in from Brazil. So we waited two months. The week the floors were supposed to arrive, Lumber Liquidators called to let us know the floors would not be in for another three months. When we went into the store to get help with this order, we were told the floors were no longer available. We were frustrated and asked them to work with us to try and find a similar floor and price. They said that was not possible. Instead of trying to work with us, they told us our options were to pick a new floor (at a much higher price than our previous floor order) or that they could refund our money and we could take our business elsewhere, adding that they are the cheapest in town so we will never find a better deal. We decided to order new floors because our main concern was budget. When the new order arrived, the company did not bother to call us. We waited two weeks after the estimated arrival date and finally called them. Our floors had been sitting in the warehouse, but no one bothered to call us and let us know. This location does not value customers or customer service. I will take my business elsewhere from now on, even if I have to pay more. There is something to be said for willingness to work with people when your company screws them over.
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Public - 2 years ago
reviewed 2 years ago
1 review