Richard (who I learned is actually the Owner of Breathe-Rite) was amazing to work with. He called to let me know eh was running a bit behind schedule and then called again to let me know he was on his way. Our carpets were - well - filthy - complete with pet stains. They are now shining bright! Richard explained the whole process and was polite and professional. What a great experience! Highly - I mean HIGHLY recommend these guys!!