Response from the owner - in the last week
Andrew, I am sorry that you were disappointed in your stay at Ravenwood Castle. I am also sorry that you have chosen to leave a dishonest review.
As you are aware, immediately upon you raising a concern, our Housekeeping Supervisor and Innkeeper inspected your cottage in your presence. Although they found no evidence of bedbugs whatsoever, we immediately brought in a third party licensed professional to double check. That professional, who was on site within an hour of the original concern being raised, completed a thorough inspection of the entire Silversmith House, and found no evidence of bedbugs or any other bugs. As was indicated in the inspector’s report which we have provided you, the inspector also verified that the photo you had taken was of a common black beetle. As for the two other items you provided, the inspector verified that they were a partial wing and a partial shell – neither from a bed bug – which appeared to have been brought in on the bottom of someone’s shoe.
As I stated in our earlier conversations, I do wish you had been willing to wait the short time it took for us to completely resolve this issue, so that you would have been able to continue enjoying the murder mystery weekend. Your refusal to do so, combined with the threats you made on site and dishonest statements here, are disappointing.
To clarify for future guests, we take the cleanliness of our accommodations extremely seriously. We have never had a bed bug infestation at Ravenwood Castle, and take significant preventative measures to ensure that we never do.