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Well done! Do not just talk about how great you are. Make a positive impact on customer’s lives. Live your vision.
http://www.scoop.it/t/trust-issues/p/4065173741/2016/06/14/jetblue-offers-free-flights-to-orlando-victims-families?utm_medium=social&utm_source=googleplus
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Your next best action is to offer us a reason to sing your praises, even if we did not buy something this time.
http://www.scoop.it/t/trust-issues/p/4064620574/2016/06/01/marketing-to-the-segment-of-one?utm_medium=social&utm_source=googleplus
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Some consumers may like a paper copy because it will be harder to alter. This choice would matter since it would indicate a lack of trust in credit card companies.
http://www.scoop.it/t/trust-issues/p/4065579960/2016/06/23/millions-of-americans-prefer-their-credit-card-statements-on-paper?utm_medium=social&utm_source=googleplus
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You may be a social media wiz but you will still have to master face to face communication. It may not be a high stakes negotiation, but it might. Learn this technique to avoid wearing your emotions on your sleeve.
http://www.scoop.it/t/the-wonderful-wizard-of-od-organizational-development/p/4065370433/2016/06/19/what-your-face-tells-the-world-about-you?utm_medium=social&utm_source=googleplus
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The important question is whether you are listening to your customers. If so, are you worried about their experience. Or, are you only listening to gather more data and sell more widgets? If they feel that you are just trying to save money or push more advertising at them, they will leave. Each click on the way to your competitor’s portal, will echo one question. Can you hear me now?
http://www.scoop.it/t/trust-issues/p/4065224795/2016/06/15/the-rise-of-the-chatbots-is-it-time-to-embrace-them-knowledge-wharton?utm_medium=social&utm_source=googleplus
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The problem is familiar to management everywhere. Employees break well-known workplace hygiene rules unless they know they are being monitored. Governance may be the answer!
http://www.scoop.it/t/trust-issues/p/4065024464/2016/06/10/doctors-hand-hygiene-plummets-unless-they-re-monitored-study-finds?utm_medium=social&utm_source=googleplus
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