Response from the owner - a week ago
Hello America(!) I'm so terribly sorry about Ashley's honest & positive review, the hundreds of other respectful & truthful Google & Tripadvisor reviews, as well as the (documented) 40,000 kids and the 3000 birthday parties we host every year for 34 years now. It must have been an "off" day for myself and my staff. We did not mean to exceed customer experience at all - it was purely a mistake on our part. Clearly our rides are dirty, the carpets are filthy, the rides themselves are old and dangerous, our staff never smiles, we never seat belt the kids on the rides safely, our cashiers are trained to be as rude as possible, and we're overpriced, (I'm amazed we're still in business this long).
Seriously folks. We absolutely do take extreme pride in what we do, our huge investment in European rides, and love what we've built for young children through 3 generations of customers now. They laugh, giggle and are able to be "safe" in their own little magical world here away from the terrible influences that bombard us every day.
Sure there are some adults that don't see that - they're just too busy looking for negative things to write about that are always off topic, have nothing to do with their children having the "time of their lives" or they are jealous of other people's success and love to tear them down with completely untrue & harmful words on "other" review sites. Unfortunately kids don't get to review our business! But rest assured that no one stays in business this long if they're not the most professional, safest & cleanest facility that has outlasted Club Disney, (4) Discovery Zones, (4) Leaps & Bounds, Big Fun, Amazing Jakes, (3) Pump it Ups, (2) Jungle Jim’s Playlands, and “23” other failed children’s fun places here in the Denver area.
Thank you to all 3 generations and the tens of thousands of customers that continue to visit us each year with your children. And thank you for the opportunity to serve you and give back since my wife & I got married & started this business just out of high school - we have given over $30,000.00 in cash and over 60,000 admission tickets to schools, churches, non-profits, children's organizations, hospitals and more. We have on display over 10,000 letters & cards of thanks over the last 34 years as well as on our front page of our website. And since it's rare that people actually take the time to compliment others, many thanks to those who did take the time to write positive reviews on Google Reviews & Tripadvisor. The only two review sites that publish "all reviews" fairly.