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Matthew Gordon
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Want the best team members?  We just published an article over at Fullstart on the best tips for employee led hiring. 
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What’s the correlation between customer satisfaction and employee happiness?

In the business world, the customer is king. But customers won’t feel valued by a company unless the employees they interact with feel valued and appreciated as well. Finding the perfect formula for employee satisfaction will translate into customer satisfaction, but this mutually beneficial result takes time and nurturing.
 
In this article, I explain the direct relationship between customer reviews and employee satisfaction and explore how companies can enhance both by showing empathy, setting strong examples, and more. http://bit.ly/1n9rONU
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Great Video of a great Keynote from Inbound 13 
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