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We all know the phrase, ‘Would you like fries with that?’ These six simple words have made McDonald’s millions of dollars ever since they introduced this clever sales strategy. Statistics reveal that upselling – whereby clients are shown similar but more expensive products - drives over 4% of sales, and that cross-selling – whereby clients are shown complimentary items, as well as add-ons - increases sales by 0.2%.  For every company, a 4%-5% increase in sales can make a dramatic impact on profits. http://www.workstar.com.au/blog/the-art-of-up-selling

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It only makes sense then, that learners should have as much access as possible to actually performing their roles in an environment that replicates or simulates the one they’ll encounter in the workplace.  And this is why gamification has been the most revolutionary learning solution over the last decade: http://www.workstar.com.au/blog/7-benefits-of-integrating-gamification-into-your-training

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With research indicating that consumers are expecting higher levels of customer service, they’re also becoming more vocal about their experiences, both positive and negative. With the advent of social media, customers don’t just share their experiences verbally with family, friends and acquaintances: they also have a platform to express their views to millions of strangers online. As every customer experience has the potential to be shared, the impact to your business is very real. Here are some statistics that will help you put into context the power of your customer’s opinions.
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On a global scale, research has revealed that just over six in 10 people (62%) believe that companies meet their customer service expectations. Locally, the Customer Service Institute of Australia has announced that the cost of poor service for an average company is estimated at about 30% of sales: http://www.workstar.com.au/blog/effective-steps-to-deal-with-difficult-customers

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A recent study found that 90% of people believe in Learning Styles, that people learn in different ways and have a dominant style that when used as a mode of learning will increase retention, understanding and comprehension of the given topic: http://www.workstar.com.au/blog/misleading-dangerous-the-myths-surrounding-learning-styles

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Get the most out of your team with Simulated Systems Training: http://www.workstar.com.au/blog/simulated-systems-training

Listed companies are often hamstrung by the 12 month fiscal and market reporting cycle which leads to a focus on short term outcomes. Therefore initiatives with clear and rapid return on investment or a compelling reason, have a much higher chance of gaining the support needed internally to get funding. http://www.workstar.com.au/blog/selling-your-learning-initiative

In this White Paper we discuss some of the research and trends around corporate trust and loyalty. The key elements of building trust, rapport and empathy. Then finally the options available to build these capabilities. http://www.workstar.com.au/building-competitive-advantage-with-empathy-and-rapport
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