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TAS Trader
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TAS Trader focuses exclusively on the needs, concerns, and opportunities of the Telephone Answering Service Industry.
TAS Trader focuses exclusively on the needs, concerns, and opportunities of the Telephone Answering Service Industry.

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This Thanksgiving Seek Effective Ways to Show Appreciation to Your Front-Line Employees By Peter Lyle DeHaan, PhD Thanksgiving will soon be here. For many people that means a four-day weekend. There may be a grand feast with family, watching a parade or…
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How Often Do You Thank Your Answering Service Staff? This Thanksgiving Seek Effective Ways to Show Appreciation to Your Front-Line Employees By Peter Lyle DeHaan, PhD Thanksgiving will soon be here. For many people that means a four-day weekend. There may…
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5 Key Contributors to Answering Service Success By Peter Lyle DeHaan, PhD Over the years I’ve seen some answering services get larger, while others didn’t. Before we attribute the difference to bad timing, being in the wrong place, or poor luck, let’s…
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Why Do Some Answering Services Grow While Others Struggle? 5 Key Contributors to Answering Service Success By Peter Lyle DeHaan, PhD Over the years I’ve seen some answering services get larger, while others didn’t. Before we attribute the difference to…
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Receiving Independent, Third-Party Feedback Is the Most Valuable Information You Can Get By Peter Lyle DeHaan, PhD As a writer, I’m a big fan of constructive feedback. Sometimes it’s affirming and other times it’s discouraging, but when it comes from a…
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How a Mystery Caller Program Can Benefit Your Answering Service Receiving Independent, Third-Party Feedback Is the Most Valuable Information You Can Get By Peter Lyle DeHaan, PhD As a writer, I’m a big fan of constructive feedback. Sometimes it’s…
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Learning to Say No Opens the Door to Yes By Peter Lyle DeHaan, PhD By nature I like to help people. I enjoy diving into exciting projects. And I relish variety. As a result, I tend to say “yes” to opportunities that come my way. And the more I say “yes,”…
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The Power of No Learning to Say No Opens the Door to Yes By Peter Lyle DeHaan, PhD By nature I like to help people. I enjoy diving into exciting projects. And I relish variety. As a result, I tend to say “yes” to opportunities that come my way. And the…
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When Historical Data Can’t Predict Call Traffic, We Need to Guess By Peter Lyle DeHaan, PhD Last week we celebrated Independence Day in the United States. With it happening on a Wednesday, it threw a lot of people off. Me included. When July Fourth occurs…
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Scheduling Answering Service Staff for Holidays  When Historical Data Can’t Predict Call Traffic, We Need to Guess By Peter Lyle DeHaan, PhD Last week we celebrated Independence Day in the United States. With it happening on a Wednesday, it threw a lot of…
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