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Crowne Plaza Grand Rapids Hotel
5 followers -
"Making Business Travel Work"
"Making Business Travel Work"

5 followers
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Dear Amy, 
Thank you for taking the time to review your recent stay, we appreciate your feedback. We are sorry to hear you did not enjoy your stay with us. Our property is continuously working to improve and hope that you will give us a chance in the future to show you what we have done.

Regards, 
Hannah 
Social Media Coordinator 
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Dear Mr. Lyle, 
Thank you for reviewing your recent stay. We are terrible sorry to read that you experienced a negative incident between two staff members. Our staff along with our guests are two of our top priorities.We highly encourage you to contact us directly at htmcccarthy@crowneplazagr.com so we can further look into this  unacceptable situation.

Sincerely, 
Hannah 
Social Media Coordinator 
Social Media Coordinator 
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Dear Pam, 
Thank you for taking time to review your recent stay. Please accept my apologies for the problems you experienced while at the Crowne Plaza. Your comment will be used to help us improve. We hope that in the future you will give us a chance to show you the improvements we have made.

Sincerely,
Hannah
Social Media Coordinator  
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Dear Pam, 
Thank you for taking the time to write a review about your recent stay with us.  Please accept my apologies for the problems you experienced while staying with us.  Your review will be used to consider improvements where needed. I hope that you can give us a chance to show you what we have done to improve during a future stay.

Sincerely, 
Hannah 
Social Media Coordinator 
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