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Travis Radina
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Basic Information
Don't be fooled by the fancy lobby. This is my second visit to this particular hotel and unfortunately, it simply does not meet expectations, nor Marriott's traditional standards. On my first stay at the Courtyard Boston Downtown I was assigned a relatively large, clean and fairly modern room on the 12th floor. The staff informed me it had been part of a recent renovation. I left the hotel satisfied with both the location and the room. Sadly, my second visit didn't come close to meeting those same expectations. I was given a room on the 7th floor (Rm 725) - which I quickly learned had not been included in the previous year's renovation. The room was essentially a closet, with maybe 2-3 feet of space between the end of the bed and the wall on the sides. The TV was just slightly bigger than a computer screen and the actual closet was just an armoire that sticks out into the desk space -- and it's not even big enough to set up your suitcase inside (which the hotel knows, because they don't even bother to provide a suitcase stand). The desk is working overtime as a dresser too and completely blocks the window. That said, the building is setup so that most rooms only have a view into other rooms on the other side of the hotel. You can literally hear everything that happens in the hallway and much of what happens in the rooms to either side of you. The dingy red carpet and filthy yellow wall paper peeling off the walls gives the room a strange feeling of a McDonald's-themed cheap a much higher cost. While the shower itself isn't bad, the bathroom is SMALL. If you open the door, it completely blocks the shower and most of the sink. If you are big/tall you will feel pretty uncomfortable and definitely don't expect 2 people to be able to get ready together. Management attempted to add some "class" to the hotel room by putting an over-sized round mirror on the wall (the only decoration in the room), but it honestly just hangs as a constant reminder of how small the room really is. I asked the front desk staff about the drastic difference between this room and the one that I was given during my first visit and was basically brushed off. After expressing my disappointment at the dramatic downgrade, they simply told me that only some rooms were renovated. End of conversation. If you have a choice, choose one of the other - nicer - hotels nearby. If you don't, make sure you demand a renovated room. I won't take the risk of repeating my second visit again. This stay will be my last.
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Public - a year ago
reviewed a year ago
2 reviews