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The Cheesecake Factory
Restaurant$$
Today 11:30 am – 12:30 am
2 followers|901,983 views
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71 Isham Rd West Hartford, CT 06107
71 Isham RoadUSConnecticutWest Hartford06107
$$Restaurant, American Restaurant
Restaurant
American Restaurant
Takeout Restaurant
Dessert Restaurant
Caterer
Today 11:30 am – 12:30 am
Monday 11:30 am – 11:00 pmTuesday 11:30 am – 11:00 pmWednesday 11:30 am – 11:00 pmThursday 11:30 am – 11:00 pmFriday 11:30 am – 12:30 amSaturday 11:30 am – 12:30 amSunday 10:00 am – 10:00 pm
Menu
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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Review Summary
3.9
73 reviews
5 star
34 reviews
4 star
17 reviews
3 star
12 reviews
2 star
2 reviews
1 star
8 reviews
American chain restaurant offering sizable portions from a vast menu including signature cheesecake- Google
"So many choices of cheesecake."
"If anyone wants to buy my gift card 1/2 price, let me know."
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Michael Saldamarco's profile photo
Michael Saldamarco
3 months ago
They don't take reservations, and won't take a call ahead to be put on the waiting list. We were told the wait was 20 minutes when we called. We got in the car, drove 45 minutes to West Hartford, with a 4 year old, a 5 year old, and a 93 year old lady. Had to pay to park because my Grandmother can't walk far, went inside and they told us the wait was an hour and a half!! I asked the hostess why she told me 20 minutes and she told me sometimes things change. Could obviously care less. WE LEFT AND I WILL NEVER GO BACK!!! Horrible customer service. With all of the choices of great places to eat around here, there is no need to put up with bad customer service. If anyone wants to buy my gift card 1/2 price, let me know.
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Steve Fritsch
a year ago
I called and requested a table for 10 for Feb 10th, my daughters 21st birthday and she wanted to go to the Cheesecake factory in W.H. So I called the day before and inquired about reservations, the snotty girl that answered said "no it's first come first serve" I explained that it was a party of 10 and didn't want to wait around a long time. She assured me it wouldn't be a problem and to just come. I called again the next day and got the same answer...again I said we have a group of 10!! She said "its a Monday it wont be busy" So we get there at 6:30 Monday only to be told we had a 45 minute wait...obviously I was a bit pissed off but hey its my daughters birthday so I said ok....well move forward 1 hour and we still aren't seated!!! Finally after over an hour we got seated. Food was great, service good also, but really a large party should be able to make reservations. The reason for 3 stars was totally because of the wait
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Alex O
a year ago
I LOVE this place! Skip the main course and go straight for dessert because the cheesecake is what it's all about! So many choices of cheesecake... I have to come back for more or get some to go. If you're trying to watch the calories, however, I wouldn't recommend even coming close to this temptation factory of goodness! The portions are huge and so are the calorie counts. Great for first dates, birthdays, business luncheons, etc.
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Kenneth Garcia
a year ago
Lets start with the service, lines are a bit ridiculous, staff is knowledgable, and chefs are consistent. Menu is a bit big but anything you can crave is probably on there. The place to go if your not sure what you want, I have not had a bad dish yet. If I had to complain about anything its how hectic it gets in there its like a mall. I would go anytime specially for breakfast and brunch.
Deliza Torres
2 months ago
love the soup ( brocoli mmmmmmmmmm!!!!!!!!)
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Aron Carrier
a year ago
I'm not one to spring extra money for a fancy restaurant. Not too expensive, but wow. Officially the best place I have been to. Menu has so many choices for food and desserts of course. Best crispy chicken sandwich in my entire life.
Rita Martin
a year ago
My first time visit to The Cheesecake Factory was today to have lunch with a friend. Lunch was very good, Sangria's were the perfect drink for an awesome summer day: being a dessert person the Chocolate Cake was the best I ever had. I will dream about that cake for weeks. I will make it a point in the future to treat myself with more visits to The Cheesecake Factory.
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Jordan Simpson
a year ago
The food is, as always, to die for. I have loveloveloveLOVED every single thing I've ever eaten here, be that a hamburger, a burrito, and uhm of course the CHEESECAKE. My only complaints are; the wait time can be a little long to get a table, and it feels very cramped. I couldn't move without bumping into the people sitting next to me. During the busy hours it also gets very loud. Other than that, the food is great and the waitstaff have always been very pleasant.
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