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The Cheesecake Factory
Today 11:30AM–11PM
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Blue Back Square 71 Isham Rd West Hartford, CT 06107
71 Isham RoadUSConnecticutWest Hartford06107
$$Restaurant, American Restaurant
American Restaurant
Takeout Restaurant
Dessert Restaurant
Today 11:30AM–11PM
Monday 11:30AM–11PMTuesday 11:30AM–11PMWednesday 11:30AM–11PMThursday 11:30AM–11PMFriday 11:30AM–12:30AMSaturday 11:30AM–12:30AMSunday 10AM–10PM
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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Review Summary
94 reviews
5 star
44 reviews
4 star
20 reviews
3 star
14 reviews
2 star
4 reviews
1 star
12 reviews
American chain restaurant offering sizable portions from a vast menu including signature cheesecake- Google
"Got cashew chicken, but it was really just soy sauce soup."
"Baja Chicken Tacos are superb."
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Rohan Harrison
2 weeks ago
The Cheesecake Factory in Blueback Square is clean, family and friend family, and has friendly wait staff. The food here tastes average, but that's not to say its bad. They have a lot of choices and if you can't find something on the menu its your own fault. The banana cheesecake is very good! Its not too heavy, yet its rich with flavor.
stacy kryzkij
2 months ago
We had dinner on a Friday night. Arrived at 6pm expecting an approximate 1+ hour wait time. Husband stayed behind while we browsed the shops. Table for 7 ready an hour later. Totally worth the wait! Restaurant is beautiful. Our waitress was cheerful, timely and attentive. Suggestion: You might want to check out an online menu before arriving because it's very large and overwhelming. Food came fast. Large portions and beautiful presentation. Try the Habatchi steak and avocado egg rolls! We took our cheesecake home to enjoy later. If you plan for a wait to get in for dinner you'll enjoy the experience much better!
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Kimberley Smith
2 months ago
My family has been visiting the Cheesecake Factory for years. It "was", up until today, our favorite restaurant. Restaurant experiences are not just about the food and the atmosphere. The most imperative reason that our family visits particular restaurants, is and always has been, customer service. Today is my daughter's birthday. Her favorite restaurant is The Cheesecake Factory and we planned to eat dinner and celebrate her birthday last night. I was aware of the fact that this restaurant doesn't take reservations, but thought I'd call to inquire in case they had changed this absurd rule. I called the West Hartford restaurant at approximately 2:30 to double check the reservation rule. The girl who picked up was curt and seemed annoyed as soon as I asked about reservations. She told me that they took no reservations and "absolutely no reservations on Saturdays". I asked her if parties of 8 or more had to call ahead as a courtesy. She answered with another snippy reply, of "nope". I then asked her if there were 14 of us, wouldn't that be helpful to all parties involved to prepare in some way? Once again, she dismissed me. She told me that Saturdays were extremely busy. (no kidding... that's why I called) She added that we should come in about a half hour before we were expected to eat and when we arrived, there would be about a half hour wait. She asked me if I wanted anything else and I replied, "no." I thanked her and she replied, "yup". My family arrived at about 6:30 and spoke to the hostess regarding the wait. We were told that there would be a 3.5 hour wait. We were stunned. We expected to wait, but not for three and a half hours. The food isn't THAT good. I couldn't believe that the girl I had spoken to in the afternoon didn't give us a heads up on what the wait would really be. We all traveled from different locations in CT and now told to wait until 11:00 to eat. Seriously? Maggie McFlies in Glastonbury was where we ended up and we couldn't have been happier; fantastic customer service, beautiful atmosphere, friendly faces, and absolutely spectacular food. Our large family ordered several cocktails, an enormous amount of appetizers, 14 dinners, and 14 desserts. We spent about $700 and will most definitely be visiting this establishment again. My family won't step foot in The Cheesecake Factory ever again. Thanks for nothing.
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katrina lesiak
3 months ago
I was served completely cold, raw ( not rare ) raw beef on a sandwich. Several raw pieces were mixed in with the cooked meat and luckily I noticed it before biting into it. I was offered another meal, but after the 40 minute wait for all our meals, it just didn't make any sense to reorder.The manager was supposed to come talk to me about it, but never bothered. The rest of the meals were fine, but obviously management at this location is unconcerned with serving completely uncooked meat to their customers.
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a month ago
Pulled pork was great but they changed the sauce and meat to big hunks that were dry and put 1 teaspoon of slaw on it instead of the side of slaw they used to have with it. They put two slices of bacon on top, probably to make up for the bad sauce they switched to. Told my friend and they had it there two weeks ago and were surprised at how bad it is now. Too bad they changed what many people loved to something that gets returned
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James Murch Eschert
a month ago
I just love this place. Big enough so no long waits for a table, friendly staff, fancy deserts and good drinks. The menu has something for everyone - low carbs or vegetarian is no problem. Really cool lighting and atmosphere too - a fun place!
Alibex Zea
5 months ago
I've only been to the cheesecake factory about 5 times to eat dinner.. And I've NEVER had a bad experience. The best server I've had was Ron, he was on his A-game. Never ran out of water, never had to ask for anything. He was right there with everything. I will be requesting him next time I go again. The food is pretty good as well, great portion sizes for the price. I've gotten a HUGE salad for the same amount I would get it at any other restaurant, which aren't big at all compared to this and I couldn't even finish. Point is, servers are great.. Food is great, and I'll be back for some more 😍
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Robin Chase
8 months ago
I have been eating at Cheese Factory for nearly 40 years. Started back in LA. Still love it and I'm glad to have it here in West Hartford. They make the definitive Chinese Chicken Salad. Baja Chicken Tacos are superb. I have never had a bad thing there. Serving staff is always knowledgeable and friendly. Only complaints: huge portions and waits. They are always happy to split and/or to give you a doggy bag. I either go at off times or I take out. Price is in line with food and atmosphere. One note: Before 5, they offer lunch size salads, which are smaller and cheaper. I have found that I usually can get a lunch size salad after 5, just by asking.
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