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The Cheesecake Factory
Today 11:30 am – 11:00 pm
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Blue Back Square 71 Isham Rd West Hartford, CT 06107
71 Isham RoadUSConnecticutWest Hartford06107
$$Restaurant, American Restaurant
American Restaurant
Takeout Restaurant
Dessert Restaurant
Today 11:30 am – 11:00 pm
Monday 11:30 am – 11:00 pmTuesday 11:30 am – 11:00 pmWednesday 11:30 am – 11:00 pmThursday 11:30 am – 11:00 pmFriday 11:30 am – 12:30 amSaturday 11:30 am – 12:30 amSunday 10:00 am – 10:00 pm
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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Review Summary
78 reviews
5 star
35 reviews
4 star
18 reviews
3 star
12 reviews
2 star
3 reviews
1 star
10 reviews
American chain restaurant offering sizable portions from a vast menu including signature cheesecake- Google
"Got cashew chicken, but it was really just soy sauce soup."
"They make the definitive Chinese Chicken Salad."
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Robin Chase
2 months ago
I have been eating at Cheese Factory for nearly 40 years. Started back in LA. Still love it and I'm glad to have it here in West Hartford. They make the definitive Chinese Chicken Salad. Baja Chicken Tacos are superb. I have never had a bad thing there. Serving staff is always knowledgeable and friendly. Only complaints: huge portions and waits. They are always happy to split and/or to give you a doggy bag. I either go at off times or I take out. Price is in line with food and atmosphere. One note: Before 5, they offer lunch size salads, which are smaller and cheaper. I have found that I usually can get a lunch size salad after 5, just by asking.
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Michael Saldamarco
7 months ago
They don't take reservations, and won't take a call ahead to be put on the waiting list. We were told the wait was 20 minutes when we called. We got in the car, drove 45 minutes to West Hartford, with a 4 year old, a 5 year old, and a 93 year old lady. Had to pay to park because my Grandmother can't walk far, went inside and they told us the wait was an hour and a half!! I asked the hostess why she told me 20 minutes and she told me sometimes things change. Could obviously care less. WE LEFT AND I WILL NEVER GO BACK!!! Horrible customer service. With all of the choices of great places to eat around here, there is no need to put up with bad customer service. If anyone wants to buy my gift card 1/2 price, let me know.
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Deliza Torres
6 months ago
love the soup ( brocoli mmmmmmmmmm!!!!!!!!)
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Steve Fritsch
a year ago
I called and requested a table for 10 for Feb 10th, my daughters 21st birthday and she wanted to go to the Cheesecake factory in W.H. So I called the day before and inquired about reservations, the snotty girl that answered said "no it's first come first serve" I explained that it was a party of 10 and didn't want to wait around a long time. She assured me it wouldn't be a problem and to just come. I called again the next day and got the same answer...again I said we have a group of 10!! She said "its a Monday it wont be busy" So we get there at 6:30 Monday only to be told we had a 45 minute wait...obviously I was a bit pissed off but hey its my daughters birthday so I said ok....well move forward 1 hour and we still aren't seated!!! Finally after over an hour we got seated. Food was great, service good also, but really a large party should be able to make reservations. The reason for 3 stars was totally because of the wait
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Alexandra Thanasoulis
3 months ago
BOOO!!! Worst dinner in my life. Got cashew chicken, but it was really just soy sauce soup. Pasta was also drenched in tasteless "spicy" sauce. Never again! Too expensive for yuckiness.
Lynn M. Bryant
a month ago
Very disappointed. Am having trouble several times in having the phone answered to make a reservation. MC
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Aron Carrier
a year ago
I'm not one to spring extra money for a fancy restaurant. Not too expensive, but wow. Officially the best place I have been to. Menu has so many choices for food and desserts of course. Best crispy chicken sandwich in my entire life.
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Alex O
2 years ago
I LOVE this place! Skip the main course and go straight for dessert because the cheesecake is what it's all about! So many choices of cheesecake... I have to come back for more or get some to go. If you're trying to watch the calories, however, I wouldn't recommend even coming close to this temptation factory of goodness! The portions are huge and so are the calorie counts. Great for first dates, birthdays, business luncheons, etc.


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