I took my 14 year old dog there which had to be euthanised as she was I'll. The vets and nurses were great but the receptionists had no sympathy when we came to pick her ashes back up. My sisters rabbit had died two days after and they expected us to pay almost £100 for the rabbit and weren't going to let us bring our dog home. They now say if my sister doesn't pay the money by Friday there will be more action taken. They are just miserable barsterds.