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Jason Burlingame
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Jason Burlingame

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A good honest locksmith´╗┐
A Better Locksmith
805 Douglas Boulevard #110, Roseville, CA 95678
I locked myseld out of house a few nights ago. They came on time that night, and help me get back in the house out of the cold. Steve was very honest, had a good attitude, and his price was reasonable. Thank you very much I appreciate you for helping me.
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Venus Jocson's profile photo

Jason Burlingame

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A good honest Locksmith´╗┐
A Better Locksmith
805 Douglas Boulevard #110, Roseville, CA 95678
I locked myseld out of house a few nights ago. They came on time that night, and help me get back in the house out of the cold. Steve was very honest, had a good attitude, and his price was reasonable. Thank you very much I appreciate you for helping me.
Quality Excellent
1
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Two Stars for customer service. It's really hard to find employee's that will actually help you with your needs, and show you where to find the product you want to buy. This is a find it yourself dog eat dog environment. The Staff is always right and the customer is always wrong mentality. The young employee's especially could care less that you need assistance (They act like your invisible), and when you do try to get their attention they have that look "do I really have to help this person." Even when your noticed it's like pulling teeth with most of these individuals. I really have to say there are some golden gems among the staff, but they are far from the majority. I was trying to get marine plywood, and then the guy flat out said, "we do not carry it in an unfriendly way." It looked like he was more into his smart phone then doing real work. Then I said I've been told by others that this place does. Then he said, "we can order it." He did not mention that at all until I questioned his response. So I said," Okay how can I order it." Employee said,"What kind of Marine plywood," I told him,"I do not know, what are my options?" (I'm not an expert I came to this store hoping that I would be talking to experts). He then said," You need to go online and find out." Wait to so a place that sells building materials, and constantly harps about how their staff, are experts, just told me to figure it out myself. This was very frustrating. I ended up smiling and saying okay thank you. I realized from that point on that, the majority of the people in this Home Depot are going to do their best to not help. I would never ask someone to do what I couldn't do myself, and that is to help someone when they are need of your expertise; if they don't know then please say so, but don't act like you know everything and everyone around you is suppose to be worthy of your presence. Moral of the story find a place that will respect your business and will give you guidance on your matter. Thank you for reading.
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