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EPIC Hotel
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EPIC Hotel

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Mr. Lewis:

This is not at all the experience we like to hear about. It sounds like there were some serious issues during your stay that never should have occurred. I can promise you that the experience you described is not at all in line with our goals here. I will be discussing this with our Club Director to ensure a consistent, professional, and wonderful club experience is always offered. 
reviewed:
EPIC Hotel
270 Biscayne Blvd Way, Miami, FL 33131
Worst Club Level experience ever.
They were rude and unprofessional.
The service was pretty much non existent.
They cut back significantly on food presentations and other amenities.
If you desire a real professional club level experience, stay at the Ritz Carlton.
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Contact Information
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270 Biscayne Blvd Way Miami, FL 33131
270 Biscayne Boulevard WayUSFloridaMiami33131
(305) 424-5226goo.gl
$$$Hotel, Boutique Hotel
Hotel
Boutique Hotel
Luxury Hotel
Wedding Venue
A 4-star luxury waterfront hotel set in downtown Miami featuring a 16th floor pool deck, 15,000 square foot Exhale spa, and panoramic views of Biscayne Bay and Brickell Key.
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Have them in circles
8 people
Monica Granado's profile photo
Sally Vigilante's profile photo
Tommy Wiseman's profile photo
Red Shoes Travels's profile photo
Biby Banna's profile photo
Ronald P. George Jr.'s profile photo
Bali pareo ByHasanahtex's profile photo
Jimmar Hutchinson's profile photo
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4-star hotel
$242
Book at Booking.com
Booking links sponsored. $274 incl taxes & fees
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Review Summary
4.2
100 reviews
5 star
63 reviews
4 star
18 reviews
3 star
4 reviews
2 star
5 reviews
1 star
10 reviews
Modern lodging in a high-rise offering plush rooms, spa, 2 pools with bay views & free wine hour.- Google
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Isabelle Gallo's profile photo
Isabelle Gallo
2 months ago
We didn't stay at the hotel but had the best sunset drink by the pool under the palm trees. I love that the rooftop is lower than the other buildings around - a real immersion in Downtown's urban jungle. Because a glitter does seem local in Miami :) Best for : glitter, viewpoint, architecture, sunset
Response from the owner - 2 months ago
Isabelle: Thanks for such a great review! We love being in the middle of downtown. Sitting up on the 16th floor really lets you take in the whole city. Hope to see you around again soon.
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Dyron Hernandez
4 months ago
Our stay at the Epic Hotel was fantastic. We stayed the day before our wedding and on our wedding night. We booked the One-Bedroom Ocean View Suite and it was beyond outstanding and spacious. The suite is the size of an apartment. The balcony was as big a room with stinking view of the ocean and other nice buildings. Everything was perfect! The shower was so big we could both lay on the floor. It was like a mini spa, very relaxing. We were surprised with a complimentary champagne bottle and delicious cake pops when we arrived to the suite. The staff is very friendly and accommodating. They truly make you feel like a celebrity. We were able to take pictures throughout the hotel. Our pictures are stunning. We can't wait to stay at the Epic again!
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Jim Lewis
2 months ago
Worst Club Level experience ever. They were rude and unprofessional. The service was pretty much non existent. They cut back significantly on food presentations and other amenities. If you desire a real professional club level experience, stay at the Ritz Carlton.
Response from the owner - 2 months ago
Mr. Lewis: This is not at all the experience we like to hear about. It sounds like there were some serious issues during your stay that never should have occurred. I can promise you that the experience you described is not at all in line with our goals here. I will be discussing this with our Club Director to ensure a consistent, professional, and wonderful club experience is always offered. 
Joanna McInnis
6 months ago
Lovely 29th floor room. Modest, but well-done decor. The food was amazing on the 16th floor. There's a dog park just a block away. The spa is very nice. The pull out couch bed was not what I had hoped- needs an upgrade. The staff was wonderful and welcoming.
Sharif Eassa
a month ago
I don't think i will ever stay here again. I have the 900 square foot city view room. The room is minimalist. There are only 2 trash cans in the room. One in the main room and a small one next to the toilet. The valet service seems slow and maybe even lazy. It takes 20 minutes to get your car. No one seems to be in a rush to help you. Traffic is absolutely horrible if you have a car. All day bumper to bumper. I usually stay at the four seasons but love zuma restaurant at this hotel so I thought I would give it a try. Bartenders are aloof and seem disinterested in conversation or helping out. Really dissapponted. Zuma was however fantastic again.
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Response from the owner - a month ago
Sharif Eassa: I am extremely disappointed to hear about your experience at EPIC. We certainly do not want any guest to ever leave our property with this feeling. All of our team cares about your stay and wants you to feel well taken care of. It sounds like we were not able to meet your expectations during this stay however. If you would be willing to try us again, I would like to personally take care of your reservation and ensure that you experience a truly flawless EPIC stay.
Sybil Ackerman
2 months ago
The room was fantastic, every amenity I expected and more. A beautiful hotel. The staff was wonderful. I especially enjoyed the roof bar and pool.
Response from the owner - 2 months ago
Sybil: I am so glad that you loved the hotel, we do too! Can't wait to have you back.
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cynthia yaffe
5 months ago
every Kimpton experience is a pleasant one and this one was no exception. from the front desk to housekeeping to MOST of the valet staff-- everyone a jewel. The Epic was epic. kimptons never disappoint
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Melanie Sten
10 months ago
In Epic hotel I had an epic experience. The room was wonderful, bright and spacious with a lovely view. The service was good and the food – great. I mostly enjoyed the personal attitude towards me. I had a birthday the second day I was there and received a personal note. It was so sweet!