Crater Lake Ford Lincoln
2611 Biddle Road, Medford, OR 97504
The sales process was easy and I received exactly what I was looking for. Service staff is helpful. But I have two minor complaints that keep me form giving a 3 point review in the service category. first, I called to purchase some OEM accessories and the price that I was quoted for an over the counter purchase was considerably higher than what I could find online (same part number, OEM product, including shipping). Second, I was offered a free car wash and vehicle inspection just for being a new customer but when I went to take advantage of this, I ended up waiting for an hour and twenty minutes for my car to be returned to me making me late for work. I feel this was an unreasonable length of time to wait for my car to be sprayed down and my fluid levels checked. That said, when I did complain about this, I was offered a free oil change, which I feel is a fair compensation for my time.
Quality ExcellentAppeal ExcellentService Very Good
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