Anesthesia Business Consultants, LLC (ABC) is the largest physician billing and practice management company specializing exclusively in the practice of anesthesia and pain management. ABC serves several thousand anesthesiologists and CRNAs nationwide with anesthesia billing software solutions.
Every organization believes it is unique. The fact is that some are more distinctive in their respective industries than others. The anesthesia billing and practice management industry has many types of players, many of which have enjoyed considerable success over long periods of time. There is no one way to meet the practice managements of an anesthesia group. http://anesthesiallc.com/abc-advantage
Given this reality, we believe there are three aspects of ABC’s history and culture that not only makes it unique in the industry, but which also position it for continued growth and success well into the future. They have to do with our focus, our operational approach and the management structure. Few companies have achieved a comparable position of prominence and strength in the anesthesia market. http://anesthesiallc.com/clinical-technology
Unlike many of its competitors which are continually redefining their market focus, ABC has remained true to its core market of anesthesiologists, CRNAs and organizations that employ them. This continued focus on anesthesia has proven to be a consistent asset and advantage to our clients, enhancing the credibility of our insights and advice. http://anesthesiallc.com/publications
Operationally, the company has also maintained a strict discipline of centralization and resisted the temptation to distribute key processes to a variety of small local offices that cannot be managed as effectively. While the advantages of this disciplined approach are not always obvious to prospective clients, they are clearly evident in the consistent results provided to existing client practices. http://anesthesiallc.com/industry-info
Much has been made of the potential advantages of public companies to raise capital for growth and expansion, but the disadvantages can be equally as frustrating. Managing a business based on the input and expectations of shareholders does not always result in the most appropriate business decision-making. Since ABC is closely held by Tony and Sue Mira, they can set the agenda and manage the business as they see necessary. Thus far, the value of their judgment has proven itself in spades. http://anesthesiallc.com/careers
Anesthesia Business Consultants is a team of committed and well coordinated professionals who have dedicated themselves to the business of anesthesia billing and practice management. Over the course of the company’s 30 year history, Tony Mira has recruited only those with proven expertise in key aspects of the business such as medical coding, compliance, accounts receivable management, contracting and practice development. This careful screening has made ABC the place to be for those who value their reputation and credibility. http://anesthesiallc.com/easyblog/latest
It should come as no surprise that turn-over and attrition of key staff are almost non-existent; people work for ABC because they want to be part of a winning team. No staff works harder, but none takes as much pride in the results. It is no accident that ABC’s client retention and customer satisfaction are the highest in the industry. http://anesthesiallc.com/abc-advantage/dashboard-update
The company’s unique history and culture are evident in every aspect of each client relationship. Our success reflects the importance of both the general and the specific. A number of general challenges and constraints define our focus and strategies in the management of payor behavior. We must all be industry experts with a solid understanding of national trends and issues. At the same time we must accept and appreciate what distinguishes each client practice. Ultimately it is this attention to the details of a practice that makes us so effective. http://anesthesiallc.com/abc-advantage/zenithanesthesia-practice-network
It is for this reason that we don’t view ourselves as a solution or a service; but rather as a business partner. Not only do our contingency fees align our incentives with the client, but our culture and history epitomize the spirit of customer service. Our vision is to provide our clients with innovative and valuable practice management tools and solutions that allow them to realize their own particular strategic visions and business plans. http://anesthesiallc.com/abc-advantage/quality-management-pqrs
If you ask an Anesthesia Business Consulant employee what the company provides its clients, they are likely to say three things: cash, information and advice. These are the three legs of the stool that supports each client practice. It is not an easy proposition to support because no one member of the team can do it all. The team supporting each client must work in a logically integrated and collaborative manner. A vice president of client management may orchestrate the service, but the account manager is just as important as each of the other members in assuring that the full scope of expectations are consistently met. http://anesthesiallc.com/abc-advantage/billing-and-reimbursement
With regard to our ability to effectively collect what is collectable given the services each client performs and the payors who will be responsible for compensating them, our results speak for themselves. We have learned how to manage payors and keep them compliant to the terms we have negotiated. Our practice management tools allow us to establish and expected payment for each and every case so that we can measure the effectiveness of our management strategy and collections efforts. http://anesthesiallc.com/abc-advantage/practice-management
There is simply no more powerful tool than Oracle and no more powerful anesthesia software than First Anesthesia. Our history has helped us identify what anesthesia practices should know to stay productive and efficient. Our large and diverse client base also challenges us to anticipate each new practice management development with appropriate management resources and solutions. Our current technology was specifically designed to anticipate the unexpected with no constraints to the type of data we capture for our clients. http://anesthesiallc.com/about-abc/affiliates
For all the discipline of our approach and the power of our technology, however, nothing can match the value of our experience. Years of creative problem-solving has made us even better problem-solvers. The management of almost every conceivable type of anesthesia practice has made us ever better managers. Each new member of the team brings experience and a fresh perspective that challenges the organization to stay relevant and focused. This ability to sound out issues, explore creative solutions and offer innovative alternatives to clients has proven itself as a significant asset in a wide variety of client management situations. http://anesthesiallc.com/about-abc/our-locations
Anesthesia Billing Consultants is singly-focused on anesthesia billing and practice management services. We provide our clients with the optimal business tools to improve their business process and enhance cash flow
**Anesthesia Billing & Reimbursement
Over its 30 year history, Anesthesia Business Consultants has evolved a distinctive approach to Accounts Receivable management. Consistent results involve the careful coordination of industry experts, optimum processes for each of the specific tasks necessary to resolve a claim and the effective integration of state of the art technology. Each piece of this People, Process and Technology strategy is equally important and a subject of ongoing review, refinement and investment. http://anesthesiallc.com/about-abc/what-we-do
ABC’s service relationships rely on qualified and experienced staff trained to explore the unique clinical services and billing requirements of every client. ABC has invested in the education of all staff members to ensure they understand industry norms, consistently apply analytical tools and keep our clients abreast of relevant accounts receivable market issues and trends. Vice presidents of client services and Account managers and client service vice presidents are continually educating our clients on revenue potential of the services provided, ways of utilizing our powerful management information and insights gained from years of supporting clients nationwide. http://anesthesiallc.com/about-abc/history
Our effective Accounts Receivable management includes a clear and overarching strategy and plan. Payor mix reports help us continually identify and refine claims submission, follow-up, payment verification and account resolution options. There is no aspect of the life of a claim that is not the subject of executive review. Management is continually looking for rate-limiting steps and opportunities for process improvement. http://anesthesiallc.com/about-abc/who-we-are
This philosophy and approach is embodied in our anesthesia billing software, which has been specifically developed to reflect 30 years of feedback and lessons learned. There simply is no more powerful software on the market for managing the arcane and complex requirements of today’s anesthesia practice. Each year millions of claims for anesthesia, pain and intensive care services are specifically formatted and submitted to payors nationwide. This experience and our ability to effectively monitor and modify payor behavior is a key ingredient to our ongoing success. http://anesthesiallc.com/abc-advantage
**Anesthesia Quality Management
Despite its impressive morbidity and mortality statistics, quality management is the new frontier for anesthesia practices. Two factors are driving a serious interest in the technology of measuring quality indicators: a market focus on customer-service and Pay for Performance (P4P). It is no longer enough to believe your practice provides consistently superior care; you have to be able to demonstrate it empirically.
Customer service by anesthesia providers requires that the promise of the three As (Able, Available and Affable) be consistently met without hesitation. This may require provider-specific tracking and feedback on a variety of quality indicators. It may also entail the compilation and presentation of global statistics and comparative quality metrics.
Pay for Performance is clearly an evolving field and the impact on reimbursement is just beginning to be defined and felt by the average anesthesia practice. It is still unclear what the final list of P4P markers will include. This is the challenge. P4P epitomizes the dynamic reality of government involvement in medicine and reimbursement.
In both areas, ABC is the leader in providing options to its clients. Many of its key clients are active participants in formulating quality measures. ABC is proud to offer one of the most powerful tools in the industry for the objective measurement and tracking of quality indicators: F1RSTQuality.
**Anesthesia Practice Management
There is no term more overused and misunderstood by anesthesia providers, anesthesia billing companies and medical management consultants than practice management. The reason is simple. There is a certain panache to being able to say “Yes, we provide practice management.” The fact is that for most firms such statements are more wishful thinking than an articulation of a clearly defined scope of services.
Anesthesia medical practice management should be clearly distinguished from Billing and AR management and Financial services. While AR management focuses on the revenue generation and financial services on the management of expenses, practice management defines the context for both. Anesthesia medical practice management comprises all of those non-billing and payable functions essential to the effective management of a practice such as governance, business decision-making, contracting, Human Relations, marketing and customer service.
Practice management is the most flexible aspect of the services ABC provides because each scope of services is customized to the specific business situation and requirements of each medical anesthesia practice. It is also the highest level of service ABC provides in that there is no specific playbook or plan for the success, security and growth potential of each client.
**Anesthesia Compliance & HIPAA
By far the fastest growing and most confusing area of anesthesia medical practice management is compliance. So many entities seem to have a stake in the game. The federal government is perpetually trying to ferret out fraud and abuse; state governments are struggling to manage Medicaid budgets, commercial payors to take advantage of the tools given them by HIPAA and increasingly educated patients are questioning the legitimacy of charges with impunity. Conventional wisdom suggests that all anesthesia medical practices must have a plan, regular educational sessions, be able to identify variances and outliers and an appropriate means of enforcement.
The problem is that most compliance policies are written in vague and non-specific terms. The trick is to know the intent and spirit of the guidelines and apply the general to the specific clinical situations. It is not always clear what position or standard to believe. As is true of so many aspects of the law, precedent can be determinant. Knowing which sources to trust and what guidelines to accept requires a detailed and comprehensive understanding of government policies, audit patterns and trends and payor practices.
Since ABC only manages anesthesia and pain management practices, its compliance staff and auditors are perpetually monitoring the state of compliance. Our staff communicates on a regular basis with those who write Medicare policy in Baltimore, those who are responsible for claims adjudication and legal precedents. The result has been an unblemished record of keeping ABC clients off auditor radar screens. Our approach and plan is the best strategy an anesthesia group can adopt to stay compliant.
It should go without saying that this is an increasingly important part of the effective management of a practice today. However important AR management and revenue enhancement, there is nothing more painful than having to give back money due to inadequate documentation or overly aggressive charge structures.
**Anesthesia Medical Practice: Education and Training
Often it is difficult to share and apply defined best practices and articulated group policy in daily practice and clinical documentation. It goes without saying that any anesthesia practice is only as compliant as the least compliant provider.
Too often educational activities fall to the bottom of the priority list when, in fact, they should be near the top. Over its 30 year history, ABC has grown to appreciate the importance of provider education and the need for educational sessions to be concise, consistent and compelling. This requires a detailed understanding of risk areas, human nature and basic principles of learning. It is not enough to simply articulate logical policies and conventions for billing and documentation; the key to effective learning is validation that the message has been heard and understood.
To this end, ABC staff custom tailor compliance in-service sessions to the unique and specific requirements of each anesthesia practice. This entails general sessions and a variety of specific and targeted follow-up sessions. Initial sessions will present general guidelines while the subsequent will provide an opportunity to review audit data and focus on particular risk areas.
The value of this approach is realized on many levels. Through regular review of clinical protocols and anesthesia medical billing policies, ABC will routinely identify opportunities for revenue enhancement. Such practices also demonstrate the group’s fundamental commitment to compliant billing, which makes the practice more secure and less likely to be audited.
**Anesthesia Strategic Management
Positioning an anesthesia practice for long-term success involves a variety of factors often overlooked when plotting a viable strategic plan.
The effects of inadequate strategic thinking are demoralizing to providers who were trained to believe that quality care and good outcomes were most important. Hospital Requests for Proposals (RFPs) for anesthesia services are on the rise. Practices that once enjoyed a good and productive working relationship with their administration are suddenly finding themselves displaced by organizations with more clout, better marketing and a more innovative and often cost-effective approach to the administration’s service requirements.
ABC consultants offer effective practice management solutions by guiding hundreds of clients through the strategic planning process. In some cases, this may involve the facilitation of a strategic planning session in which the group dedicates time to the creation or refinement of a mission statement, a review of governance, compensation plan refinement, and the review and evaluation of business opportunities or succession planning.
In other cases, service is ongoing and integral to a broader scope of practice management services. Typically, key business metrics are established to facilitate the ongoing assessment or profitability of the practice as a whole and the detailed evaluation of individual lines of business. ABC practice managers routinely help clients identify opportunities for expansion and or diversification.
In either scenario, ABC clients benefit from the company’s years of experience, diverse client base and expert practice managers and consultants. What distinguishes ABC’s provision of this service is its integration with our practice management. We have an extensive and relevant database of benchmarks and examples to base our recommendations on.
For many ABC clients, the first exposure to our talent base and expertise is through our anesthesia practice consulting team. Anesthesia practice consulting proposals run the gamut of anesthesia practice management issues from coding and compliance audits to staffing assessments to business pro formas. These are ad hoc projects unrelated to an ongoing service relationship with ABC.
The growth of ABC’s anesthesia practice consulting business is a direct reflection of two distinct phenomena. First, a growing number of anesthesia practices are facing new and unanticipated developments and challenges from hospital contract negotiations to requests for specific forms of business analysis such as opportunities to invest in ASCs. They need qualified anesthesia practice consulting experts to perform careful analysis, provide reliable advice and support in the implementation or execution of a new process or contractual commitment.
Other clients are interested in a relationship with ABC, but want to validate our expertise and insights. It is not uncommon for prospective anesthesia medical billing and practice management clients to request a practice evaluation as a precursor to a formal proposal for services. Such projects allow us to demonstrate our knowledge of payor policies and rates and our understanding of the subtleties of anesthesia and pain management reimbursement.
While many practices know what sorts of management services they need to optimize collections and ensure the security of their franchise, many others do not. Detailed consulting engagements and practice reviews allow for the development of a more specific scope of services that will best service the particular practice management requirements of the group.
**Anesthesia Financial Services
Given the challenges of maintaining physician and CRNA incomes while effectively managing recruitment and retention, an effective strategy for managing the expenses of an anesthesia practice becomes more critical. While it used to be true that many anesthesia medical practices could stay competitive by focusing only on revenue generation (payor contracting, aggressive Accounts Receivable management and hospital subsidies), few can succeed long-term without monitoring expenses assiduously. This involves a comprehensive and rigorous plan for carefully evaluating each line item, comparing it to a budget or industry standards, evaluating options and making changes when necessary.
For some practices, this may involve the calculation of paychecks consistent with a very specific and particular compensation plan. It is not always easy to strike an appropriate balance between compensation and deferred compensation. Too many practices find themselves caught off guard when physicians leave the practice because most buyouts are unrealistic and illogical.
A quick review of even the most routine of practice ledgers inevitably reveals opportunities for more effective anesthesia practice management. Health insurance costs are rising at an uncontrollable rate, malpractice premiums can vary significantly from one carrier to another, and groups often struggle with fundamental questions such as which items should be paid by the group and which should be pushed down to the individual provider. This type of practice management requires an extensive technical knowledge of the tax code, pricing norms and extensive practice experience with anesthesia practices in similar situations.
ABC clients are increasingly finding this level of service an invaluable enhancement to the effective management of the practice. Not only do ABC financial managers understand the underlying issues, but they bring state of the art accounting tools and technology to bear in the pursuit of income maximization. Not only are our practice financial services specifically tailored to the needs of an anesthesia practice, but our pricing is typically far more cost-effective than any other out-sourced option.