Surface Encounters LLC's profile photo
Surface Encounters LLC
Granite Supplier
Today 10AM–7PM
Contact Information
16280 23 Mile Rd Macomb, MI 48044
16280 23 Mile RoadUSMichiganMacomb48044
Granite Supplier, Bathroom Remodeler
Granite Supplier
Bathroom Remodeler
Countertop Store
Kitchen Remodeler
Stone Supplier
Today 10AM–7PM
Thursday 10AM–7PMFriday 10AM–6PMSaturday 10AM–4PMSunday 12–4PMMonday 10AM–7PMTuesday 10AM–7PMWednesday 10AM–7PM
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Review Summary
76 reviews
5 star
56 reviews
4 star
11 reviews
3 star
1 review
2 star
1 review
1 star
7 reviews
"My new kitchen is beautiful thanks to Surface Encounters."
"She took her time and was very helpful with selection of sinks/faucets."
"We had some delays with plumbing fixtures, and they worked with me on that."
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All reviews
Brad Merola
5 months ago
My experience was wonderful from beginning to end. I went to quite a few places before choosing Surface Encounters. The biggest plus was my salesman Keith. He was very helpful and most of all no high pressure sales tactics. He spent time with me even though I was "just looking". His follow through was perfect. Phone calls to keep me up to date, what to expect and when. In home measurement and installation was easy with accurate arrival times. I would definitely use them again and recommend to any looking for counters.
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Andrea Mulhern
5 months ago
Once we decided to get granite, we immediately remembered driving by Surface Encounters many times. My husband and I made plans to do some initial looking around on a Sunday. Once we got there, we were instructed to take a look around and a salesman would be with us shortly. My husband and I walked up and down the isles, and picked out different slabs we liked. We were then greeted by Keith, one of the salesmen. He was extremely friendly, and when I explained what I was looking for, he took us around to show us all the slabs that they had. He was very friendly and made us feel very comfortable. He was not the typical pushy salesman. We were so satisfied with our experience we did not feel the need to look any further. We picked out what we wanted and Keith drew up the contract. Less than two weeks later the granite was installed in our kitchen. The installers were also very friendly and experienced, and did an amazing job. We will be returning to Surface Encounters when we chose to purchase additional granite for the bathrooms.
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Andrew Fischer
5 months ago
We very much appreciated working with Surface Encounters for our granite countertops. We love how everything turned out. We had some challenges the day of the install, our power went out. The installers took it in stride I fired up our generator and they continued the install. The prices are fair and they really endeavor to work with you specific needs. Thanks Danielle for all the help.
Shawn Proksch
7 months ago
This was our second time using Surface Encounters in Macomb for a home project. The first project was our kitchen and 1/2 bath and it was such a good experience, we went back again. The second project was 2 full baths and we are equally as pleased as our first experience. The installation crew is also OUTSTANDING. Very personable and cleaned up as they went, which I appreciate. Also, they call to keep you informed of their expected arrival time so you aren't waiting all day for your install---that's a big +. I would surely recommend this company.
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Ronald Sturgeon
3 months ago
We had granite and new sinks installed in our kitchen and powder room by Surface Encounters in Macomb Township. We shopped around a little and decided on this company based on the service and assistance we received from Danielle Arabia, our sales consultant. She was extremely helpful in explaining all the options and the process of tear out and installation. We picked out a slab of granite that we liked and started the process in March 2015. I'm a little uneasy having workers in the house, so was pretty tense about the whole thing. It was a lot of worry over nothing. The guy who did the measuring, the installers and the plumber were all GREAT! They made the whole experience as seamless as possible. I have waited all this time to write a review just in case I had a problem and was not satisfied with the service. That was not the case. Our granite still looks great, and we were totally happy with the whole experience. We will be replacing some formica in our other bathrooms, and will definitely use Surface Encounters. There may be cheaper places to go, and we might have gotten a better deal hiring our own plumber as another reviewer suggested, but we wanted it all arranged through Danielle, and she did the job! I am not associated with anyone in this company in any way, and was not offered anything to write this review. I just think a job well done deserves to be recognized.
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Bryan O'Neill
4 months ago
Helpful, professional service; knowledgeable of the products available for countertops & sinks (even though we didn't get our sink there). Keeps current with the design trends popular right now and showcase has a variety of products to choose from. Our consultant Danielle was able to answer all our questions and guides in this important kitchen purchase. It was great to get an image of what the countertop would look like with the grain pattern of the slab we had selected before the cutting took place and not having an unknown of what the top will look like when it arrived for the install
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Sharon Lee
5 months ago
We completely remodeled our kitchen from the floor, cabinets and counter top. We are very pleased with our experience at Surface Encounters. All the staff we met were professional, courteous and knowledgable. Danielle was very helpful answering the many questions we had regarding this project, also the installers did a great job
Diane Joseph
7 months ago
This was our first experience with replacing counter tops and with granite. Danielle Arabia was very patient and very happy to explain about the different stones. We were in to see Danielle several times, since we were not sure exactly what we were looking for as to color in our kitchen and she was very patient and worked with us each time. Once a decision was made for the kitchen she did a follow-up with us more than once to be sure we were happy with everything. We were very happy with all those who came to measure and install. Everyone was very professional and friendly. They were happy to answer your questions and not make you feel that those questions were not important. Since we were so happy with the kitchen we went back and saw Danielle several more times in order to choose granite for our three bathrooms. Danielle was more than happy to go outside with me in the cold weather and look at remnants for two of the bathrooms. Those two bathrooms have been done and we were once again happy with everything, We picked another slab for our master bath and Danielle worked with us to choose the best layout. The master bath has not yet been completed, but will be installed in the near future. If I stopped in on a day when Danielle was not there, others were happy to answer my questions. We felt very well taken care of.
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