A couple of weeks ago many readers took advantage of the deal of the year: business class roundtrips to Europe for as little as $450 cash out of pocket. Not even a mistake fare.
Struggling to figure out how this all makes sense, trends in the airline industry and the global economy provide some context. And also underscore some very important lessons for marketing to airline passengers.
American was pricing Brazil-issued tickets with the wrong currency conversion. This was posted on Flyertalk on August 20, and a bunch of people purchased all kinds of tickets at ~ 90% off.
American confirmed through several sources that these fares would be honored. ...Now I’m seeing a bunch of reports that several folks are having their itineraries cancelled. I reached out to American to find out what was going on.
There are certain things you shouldn't need to be warned about before using the bathroom in an airport. For instance, Sam Elliott's character in Road House says the bar he's working at 'has a sign hanging over the urinal that says, "don't eat the big white mint."'
Another thing you shouldn't need a warning about is not to use the shower as a toilet, or one warning you about someone reaching out and grabbing you in that most sensitive of momen...
I'm not an expert on guns. I don't even own one. For this post I do not want to get into the question of which sorts of regulations of guns are reasonable or constitutional.
I do see a lot of very weak arguments being used in current debates. I'll focus just on the very concerning one that the No Fly List ought to be used to deny substantive rights beyond flying. It's a shoddy list as it is and raises significant concerns in the travel con...
"..The name change — and the fact that it was tied to a $30 million combined gift from the Charles Koch Foundation and an anonymous conservative donor — focused attention for the first time in a serious way on whether the administration and trustees at George Mason had allowed the state’s largest public university to become an ideological outpost...'
DOT filings include the amount each airline spends per passenger on meals.
We can see United, Delta, and American spending more on food than Virgin America and JetBlue. That just tells us that Virgin America operates shorter flights that the nation's 3 biggest airlines. JetBlue is only extensive serving meals to premium cabin customers on their limited set of "Mint" routes. Blue potato chips aren't very expensive.
More interesting is the...
Over at Fortune, Christopher Elliott says that suffering economy passengers are subsidizing the perks for premium cabin passengers. In fact he has it exactly backwards.
And he has several of his facts wrong, too.
"Many [airline executives] rue the day in 1981 when American Airlines introduced its frequent-flier program and resent the consumer entitlement that resulted, even if airlines did take for granted the loyalty that the programs fostered for so long."