The Federal Trade Commission put a robocall operation out of the telemarketing business under a settlement resolving FTC charges that it bombarded consumers with more than two billion calls pitching a variety of products and services, including worthless extended auto warranties and credit card interest rate-reduction programs.
In fact, one of the only points where agency model is being tested in court is Penguin’s attempt to dismiss customers’ class-action lawsuit over e-book pricing. Penguin’s lawyers claim that because Amazon and Barnes & Noble act as its agents, the booksellers’ agreements with customers apply to Penguin as well. Since both Amazon’s and BN’s terms of service include a waiver of a right to sue, customers can’t bring a class-action suit against the publishers.
National Association of Consumer Advocates (NACA) is a non-profit association of attorneys and consumer advocates committed to representing customers’ interests. Our members are private and public sector attorneys, legal services attorneys, law professors and law students whose primary focus is the protection and representation of consumers. NACA also has a charitable and educational fund incorporated under §501 (c) (3).
NACA's mission shall be to promote justice for all consumers by maintaining a forum for communication, networking, and information sharing among consumer advocates across the country, particularly regarding legal issues, and by serving as a voice for its members and consumers in the ongoing struggle to curb unfair or abusive business practices that affect consumers.
NACA is an organization of more than 1500 attorneys who represent and have represented hundreds of thousands of consumers victimized by fraudulent, abusive, and predatory business practices. As a national organization fully committed to promoting justice for consumers, NACA’s members and their clients are actively engaged in promoting a fair and open marketplace that forcefully protects the rights of consumers, particularly those of modest means.