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Wireless Terminal Solutions Ltd
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Considering a long term rental of a credit card machine in 2016?
Look not further than Wireless Terminal Solutions

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We hope you all had a lovely Christmas. We are open so if you require a last minute card machine for a New Year’s Event, or if you’re planning in advance for a forthcoming exhibition in 2016' why not give Wireless Terminal Solutions a call, and a sales representative will only be too happy to support you in your forthcoming booking. 

Please call 0845 459 9984 or email sales@wirelessterminalsolutions.co.uk

Wishing everyone a happy New Year, and prosperous 2016’ 
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Last blog for December

The customer is always right!

Well, maybe not all the time. But this shouldn’t impact on how you deliver customer service. 

Customer Services

Providing a positive customer service experience is vital to ensure the success of your business. When you are selling, there will always be situations where you get disgruntled customers, regardless of the lengths you go to to providing the best service possible. You have to deal with these situations in a way that will maintain the reputation of your business.  

Take these steps to ensure that your customers receive superb service every step of the way.

1. Maintain a positive attitude. This is the most important element in delivering a positive experience to your customers. Appear eager to solve their concern. Take a long-term viewpoint of the importance of maintaining a relationship with each customer. Such goodwill will produce repeat business.

2. Keep in mind that your customers may be very frustrated and not be at their best behavior. Stay focused on your goal – which is to resolve the issue.

3. Actively listen to the customer’s needs/concerns/frustrations, and it is imperative to acknowledge them. Nothing is more frustrating to the customer than having to repeat themselves. 

4. Be honest and clear in your communications. Admit when your company has caused the problem, and provide unwelcome information directly, kindly and in positive terms when needed.Don't forget to acknowledge the customer’s frustrations.

5. Don’t blame customers for their mistakes – sometimes we as customers get it wrong. Look for solutions which allow win win situation. 

6. Resolve the problem. Do what you said you were going to do, keep the customer informed and follow-up with the customer to confirm satisfaction.

7. Go one step further to what your customer expects.

8. Always thank customers. Treat them as valued partners in your organisation’s ability to achieve its strategic objectives.

9. Ensure all employees (customer facing and non-customer facing) understand the organisation’s objectives, and values relating to customers.

10. Be passionate about customer relationships. 

What tips would you share?
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Christmas Opening Hours

23rd December 9am-5.30pm
24th December 9am-1pm
25th December Closed
28th December Closed
29th December 9am-5.30pm
30th December 9am-5.30pm
31st December 9am-1pm
1st December Closed
4th January return to normal.

Please be aware technical support will still be available at weekends, and we'd like to wish everyone a very Happy Christmas and Prosperous 2016' 

The customer is always right!

Well, maybe not all the time. But this shouldn’t impact on how you deliver customer service. 

Customer Services

Providing a positive customer service experience is vital to ensure the success of your business. When you are selling, there will always be situations where you get disgruntled customers, regardless of the lenghts you go to to providing the best service possible. You have to deal with these situations in a way that will maintain the reputation of your business.  

Take these steps to ensure that your customers receive superb service every step of the way.
1. Maintain a positive attitude. This is the most important element in delivering a positive experience to your customers. Appear eager to solve their concern. Take a long-term viewpoint of the importance of maintaining a relationship with each customer. Such goodwill will produce repeat business.
2. Keep in mind that your customers may be very frustrated and not be at their best behavior. Stay focused on your goal – which is to resolve the issue.
3. Actively listen to the customer’s needs/concerns/frustrations, and it is imperative to acknowledge them. Nothing is more frustrating to the customer than having to repeat themselves. 
4. Be honest and clear in your communications. Admit when your company has caused the problem, and provide unwelcome information directly, kindly and in positive terms when needed.Don't forget to aacknowledge the customer’s frustrations.
5. Don’t blame customers for their mistakes – sometimes we as customers get it wrong. Look for solutions which allow win win situation. 
6. Resolve the problem. Do what you said you were going to do, keep the customer informed and follow-up with the customer to confirm satisfaction.
7. Go one step further to what your customer expects.
8. Always thank customers. Treat them as valued partners in your organisation’s ability to achieve its strategic objectives.
9. Ensure all employees (customer facing and non-customer facing) understand the organisation’s objectives, and values relating to customers.
10. Be passionate about customer relationships. 
What tips would you share?

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A quick update before the weekend begins.

The festive period is fast approaching, and the coming weeks see the popular Christmas markets launch across the UK. If you’re attending a Christmas market, and need to accept payments why not call us to see how WTS can save you money. There has never been a better time to accept card payments, make the most of every event. WTS are a market leader in short term rentals, and are renowned for providing the quickest turnaround time in the industry. 

Our website https://www.wirelessterminalsolutions.co.uk/blog/ now has an array of blogs which should keep you up to date with all the developments within the industry. The blogs cover an array of subjects all relevant to the payment industry - including “Apple Pay - How will it affect card machines?”  “The UK’s ever growing dependency on plastic” “How to change Merchant Providers” “Guide to Mobile Payments”  

We would love to hear your thoughts and feedback on the blogs. If ever want additional information on a particular product or service discussed, please call a member of the WTS team who will be happy to assist with any additional information you require. 

Have you been across to our Facebook page? We are currently running a giveaway in the lead up to Christmas. Simply “Like” our Facebook page www.facebook.com/wirelessterminalsolutions between 1st November 2015-20th December 2015, and you will automatically be entered into a prize draw to win 1 x Marks & Spencer Christmas Hamper worth £80! Subject to T&C’s
The website goes from strength to strength, and new detailed case studies have been added. We also talk about the recent introduction of Apple Pay, and how it can benefit your business. 

Perhaps you’re an organiser hosting an event in 2016’ and are contemplating using our services? Why not speak with our events team, and see how WTS can help exhibitors maximise the most from their forthcoming event.

We’d like to wish all our customers every success with their events in the coming weeks. 
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With the event season now in full swing, perhaps you need a trusted supplier of credit card machines?  Below is a testimonial from a recent event in London. which saw over 500 exhibitors sell at the event. 

To discuss working with WTS for a forthcoming event please call a representative now on 0845 459 9984 or email sales@wirelessterminalsolutions.co.uk

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September Updates

Mid-September is fast approaching, and the show season is back with us. Friday see’s the start of the prestigious Southampton Boat show, and we’d like to wish everyone associated with the event every success. 

For anyone considering renting a card machine, there has never been a greater time! Take advantage on our competitive pricing - Unlike other companies WTS cater for all aspects relating to short term hire. WIFI machines, Bluetooth terminals, mobile credit card machines, counter top terminals and not forgetting EPOS machines. 

How will an EPOS unit benefit my event? 

Epos units provide a fast and efficient way of dealing with customers. The product list is loaded before dispatch, and upon arrival is effectively a plug and play system. It also allows companies the ability to manage stock, & will assist in stock management – helping to highlight stock levels of top performing products so you can ensure you have adequate supplies. At the same time, it might also show product lines that are not doing so well. 
Your EPoS system records a tremendous amount of information about your business – allowing you to make decisions with the benefit of the latest sales and stock information

Contactless limit increases 

The start of a new month, saw the contactless limit increase to £30. Accepting contactless payments within your business is adding an additional string to an ever increasing payment bow, and also provides flexibility in allowing flexibility to customers.

wirelessterminalsolutions website - goes from strength to strength 

The launch of the new WTS website in August has seen tremendous feedback, and an improved performance on the google rankings. Wireless Terminal Solutions are now generating an additional 50% of traffic through the website, and with exhibition season upon us, this will continue to increase. New features, new video’s to improve the user experience will continue to be added - so keep afloat on all the latest news by visiting https://www.wirelessterminalsolutions.co.uk

If you are hosting an event, perhaps you’re looking for a supplier to cater for this facility for the exhibitors attending the event? Look no further, our vast knowledge means you have come to the right place, and your in safe hands.
Many of our customers, particularly those in the events industry, enjoy the benefits and freedom of doing business on the move or in temporary surroundings using our fully mobile card payment terminals Whatever your requirement, we have a solution. To discuss this further why not contact us on 0845 459 9984 or email sales@wirelessterminalsolutions.co.uk

We look forward to hearing from you all soon

WTS team 
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How to complete a Chip & Pin Sale on your IWL250 - If you need additional support with this, please call technical on 0845 459 9984. 

https://www.youtube.com/watch?v=8y1VAxdC_HE

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*New Video Alert* Call Wireless Terminal Solutions now for a free quote. There are no hidden extra’s – the cost your given is solely for the EPOS rental. Everything will be provided on a simple, concise email detailing the length of the hire and the price you will pay. If you require more than one EPOS unit, why not take advantage of our reduced pricing for multiple units

https://www.youtube.com/watch?v=3NYDd4vH090&feature=youtu.be
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