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Crowne Plaza New Orleans French Quarter
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739 Canal St New Orleans, LA 70130
739 Canal StreetUSLouisianaNew Orleans70130
Official site of Crowne Plaza New Orleans French Quarter - read guest reviews, view photos, and get the Best Price Guarantee.
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4-star hotel
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Review Summary
93 reviews
5 star
27 reviews
4 star
21 reviews
3 star
12 reviews
2 star
11 reviews
1 star
21 reviews
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Ginger Veloz
in the last week
On our arrival the front desk staff was very nice. They upgraded our room because I could not take how small our original room was. We received a suite and though the room was large, the room was very outdated. The bathroom shower handle did not work and the toilet had an odor to it. When checking out there were three ladies standing at the front desk talking, as we waited to just give them the keys. I finally said excuse me and one of them responded rudely. She said excuse her because she was busy talking about something having to do with work. I said you called us up and your not helping us...she was just rude. So between that and the outdated room, this hotel is off our list.
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Sarah Celeste
in the last week
I'm giving this hotel 3 stars completely based on JUST the location and lobby/bar. Everything else gets 1 star... This is a nice version of the review I was going to post before thinking twice about bashing this hotel publicly online. It really isn't a terrible hotel. The location of this hotel is pretty much perfect if you are looking to have a good time in the French Quarter. The lobby is beautiful, as well as the bar. The front desk staff and rooms on the other hand... Upon our arrival, we were BARELY greeted by a male front desk agent who looked extremely uninterested in checking us in. There was no welcome what-so-ever besides being asked for my ID and method of payment. There was also no recognition of my being an IHG rewards club member (This wasn't a huge deal for me, This is New Orleans, and people must come through with memberships constantly, but it would have been nice to be welcomed). We were promptly given our room key and made our way to the room. I open the door and to my horror there was already a guest in there, in his "birthday suit", talking on his phone. I quickly apologized and went down to inform the front desk. I was eventually directed to the second agent working the front desk, and when I told her what had happened, she was very quick to throw her colleague under the bus. She then called security to go check out the room because "no one should be in there". No apology for the inconvenience, just as I had expected. She said she would be assigning us another room, and after about 10 or so minutes she rudely claims there are no rooms with 1 king bed left, only rooms with double beds. Are you frickin kidding me? The hotel is HUGE and there was no way that was true but whatever, I was completely over dealing with front desk and as long as my rate didn't change what so ever that was fine. After settling with a room we didn't want, we finally made it up to our room. The AC was barely working, I don't believe it ever got below 78, which is very inconvenient in southern Louisiana. It isn't like we could see the temperature on the box since it was BROKEN. The room smelled musky and old. The furniture was old as well, and mix-matched pretty badly, like they gave up halfway through decorating or something. The beds were horrible, looked like sheets were just thrown on in a hurry and they were way too firm. Even being completely trashed from bar-hopping in the quarter, still wasn't enough to make those beds anywhere near comfortable. I'm still achy from the bed and lack of sleep from our stay two nights ago. The space between the door frame and door let in all of the light from the hall and we could pretty much hear EVERYTHING going on in all of the rooms around us. Not exactly what I was hoping for. The valet service wasn't horrible, but they did take a little while, but that is to be expected with their location, city traffic in that area is pretty rough. I would not recommend this place to any of my friends or family. You are better off staying at another IHG hotel, which in my experience have always been very welcoming and take your problems seriously. Or one of the other lovely little French Quarter hotels, at least those give you the New Orleans feel and experience. As I'm sure you have already assumed, I will not be staying here again.
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Amy S
a week ago
We stayed at this hotel because we had a Groupon, the price was great because of this and it is a prime location. Everything went great until time for check out and THE VALET COULD NOT FIND OUR CAR!! Seriously, they lost our car. After about 1.5 hours and having EVERY valet in the parking garage looking for it, they finally found it. The main valet guy's excuse was that when they sent electronically for the car that the internet went down and so they did not know to look for it, but we stood next to the valet stand for over an hour and were listening to them telling everyone the color, license plate #, etc and sending out everyone to the parking garage to look for it. Still not sure if someone took it home or what :/ They were supposed to refund our valet fees but that is still yet to happen. Probably will never stay at this hotel again because of this. Beware if you use the valet. They park on the street behind the hotel and you can park in the same place for around $25 for 24 hour period. Also the wifi is $16.95! Crazy. Luckily we could use our phone as wifi for our laptop.
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William Reed
2 months ago
This was an excellent hotel. The location, room and staff were amazing! They bent over backwards to help us with a last minute itinerary change, we're so helpful with good recommendations of area events and friendly to boot. The 9th floor room over looking bourbon street had an amazing view, was very clean and comfortable! Can't say enough good about this hotel!!
P. Lauder
in the last week
First of all, when your hotel is in a location like this, why in the world would you put your suites on the 5 and 6th floors? My "suite" had one view, and that was of the people in a hotel across the street sitting on their balcony. Second, the furniture in my "suite" looked like it had been purchased at a discount hotel used furniture warehouse. None of the furniture matched and it all looked old and worn. If you book a "suite" at this location thinking your going to walk into some fabulous space, with an amazing view of the French Quarter, you are going to be horribly disappointed. Finally, I walked from one end of the French Quarter to the other, I stopped once for a drink and once to look in a shop. The entire walk took me approximately 30 minutes. Considering this, I do not understand why it took valet 45 minutes to get my car from a garage located in the back of the building. I even called ahead before I came down. If you are thinking, well you should have parked your car yourself, please know that self parking at this hotel is not an option. If you want your car parked, its either valet or nothing. The front desk staff and the cleaning people are very nice and attentive, however, I can only assume that the management of this location doesn't care what the rooms look like. Hopefully, someone from IHG corporate will take notice of all the negative comments and whip this place into shape. It really is a waste of a good location to have such dumpy horrible rooms. Oh and no glasses in the rooms or "suites", you either drink from a small clear plastic solo cup or you drink out of your hand. I was informed by a member of the catering staff that glass was not allowed in the rooms. I think that this is the most insane and ludicrous policy that I have ever heard of. I might understand if I stayed here during Mardi Gras, but my stay was well after. Unless your a group of frat boys or coming to N.O. for a bachelor party, you would be well served by staying at one of the many nice hotels on Canal Street.
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Terry Wood
a week ago
A low quality hotel for a high price. Shower rail and towel rail falling off wall. Air conditioning plate falling off the wall. Tatty towels. Coffee maker didn't work. Paper thin walls - could hear everything in the next room. Wifi sketchy. No shampoo until the 3rd day of our 4 day stay. Lobby and bar areas upscale and pleasant and the location was perfect for our visit to French Quarter Fest but would pay more for a better hotel on future visits.
Joseph Boyer
in the last week
This is NOT in any way a 4-star hotel. This is just a large 2 or 3-star at best. Almost no in-room amenities, issues with cleanliness, and very dated. The location is good, but be sure you NEVER pay their market rate.
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D Pham
3 months ago
First off - I woke up with bedbug bites so BEWARE! The location was good, and that deserve one star, but the service and security was horrible! I couldn't believe what happened! I went out and when I came back my key card didn't work. I went down to the front desk, gave my room # and was told that wasn't my room; and that no one was in that room. I was given another key card and another room number AND I WALKED INTO SOMEONE ELSE'S ROOM!!! I COULD NOT BELIEVE THEY WOULD GIVE ME THE KEYS TO SOMEONE ELSE'S ROOM! That made me incredibly frightened of who else would access my room with all my stuff. Is this security breach even legal?!?! When I finally checked out I asked for my bill and was told I didn't have a bill because I owe nothing. And then when I checked my credit card - sure enough there was a charge that I certainly did NOT incure. I can't believe the incompetence of this place! Don't stay here unless you're ready for trouble.
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