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Crowne Plaza New Orleans French Quarter
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739 Canal St New Orleans, LA 70130
739 Canal StreetUSLouisianaNew Orleans70130
(504) 962-0500ihg.com
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Official site of Crowne Plaza New Orleans French Quarter - read guest reviews, view photos, and get the Best Price Guarantee.
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4-star hotel
$116
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Review Summary
3.2
100 reviews
5 star
27 reviews
4 star
23 reviews
3 star
12 reviews
2 star
14 reviews
1 star
24 reviews
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Chris Lindner
3 weeks ago
This is not a four star hotel by a long shot, but the location is great and you can get some really good deals on it, so if you don't plan on spending a ton of time in the room, it's acceptable. That being said, it's pretty poorly managed, so don't set your hopes high. Pros: + Great location + The rooms are adequately big and have most of the usual amenities + The bar and restaurant aren't bad Cons: - The A/C didn't work in my room - There were mildew stains on the bathroom ceiling - I reserved a king, but was told that I shouldn't take the room with the king because there was too much elevator noise - The room wasn't very clean and towels weren't replaced with the maids came by - There was no cream and sugar with the junky one cup, in room coffee maker - Like most of the hotels in NOLA, they will charge you outrageous amounts of money for parking and getting your car from the valet can take 30-45 minutes
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Stephen Holland
in the last week
I read the reviews and I was worried that I made a mistake by booking before I read them. We got the king suite through Groupon and it was a great deal. I was worried about what we would find after reading all the negative reviews. The staff is great. Very friendly and helpful. The room was clean and spacious(it's a suite). We never encountered any bad odors. Everything smelled clean. Excellent location. The valet is mandatory and expensive. I'm sure every nice hotel is. About the comments on the long wait time for the return valet: It's a very very busy street. It's going to take a while of course. They give you a number to call or text to get your vehicle and tell you what time frame to give them for your car. It's hard to really have a valid complaint after you see what they go through with the traffic; and still be courteous. I recommend this place.
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Jennifer Piro's profile photo
Jennifer Piro
a month ago
Ghetto. For this price your shampoo should not be bolted into the shower. Your view should never include the loading dock and the valets shouldn't move your car for fun (one of my guests cars was wrecked when they moved it to another garage without telling us!) Booked a block of rooms for an event and we had nothing but problems. The room sizes (for the same type room) range from tiny to huge. Super inconsistent. We think part of the hotel used to be a parking garage. The staff even had trouble locating some of the rooms. The decor is dated, the lighting horrid, and many of the rooms smelled like mildew.
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P. Lauder
2 months ago
First of all, when your hotel is in a location like this, why in the world would you put your suites on the 5 and 6th floors? My "suite" had one view, and that was of the people in a hotel across the street sitting on their balcony. Second, the furniture in my "suite" looked like it had been purchased at a discount hotel used furniture warehouse. None of the furniture matched and it all looked old and worn. If you book a "suite" at this location thinking your going to walk into some fabulous space, with an amazing view of the French Quarter, you are going to be horribly disappointed. Finally, I walked from one end of the French Quarter to the other, I stopped once for a drink and once to look in a shop. The entire walk took me approximately 30 minutes. Considering this, I do not understand why it took valet 45 minutes to get my car from a garage located in the back of the building. I even called ahead before I came down. If you are thinking, well you should have parked your car yourself, please know that self parking at this hotel is not an option. If you want your car parked, its either valet or nothing. The front desk staff and the cleaning people are very nice and attentive, however, I can only assume that the management of this location doesn't care what the rooms look like. Hopefully, someone from IHG corporate will take notice of all the negative comments and whip this place into shape. It really is a waste of a good location to have such dumpy horrible rooms. Oh and no glasses in the rooms or "suites", you either drink from a small clear plastic solo cup or you drink out of your hand. I was informed by a member of the catering staff that glass was not allowed in the rooms. I think that this is the most insane and ludicrous policy that I have ever heard of. I might understand if I stayed here during Mardi Gras, but my stay was well after. Unless your a group of frat boys or coming to N.O. for a bachelor party, you would be well served by staying at one of the many nice hotels on Canal Street.
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Matthew Candler
2 weeks ago
Not a high end hotel. The Valet service is awful and expensive. It took me 50 minutes for my car to be brought down and they broke my key fob. The valet service is $40/night and not commensurate with the level of service I expect for a nice hotel. Rooms are okay, but nothing special. The location on the corner of bourbon st. makes it a superb location if you plan on spending lots of time in the french quarter. Half of the hotel smelled like weed when we were there as well.
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Joseph Boyer
2 months ago
This is NOT in any way a 4-star hotel. This is just a large 2 or 3-star at best. Almost no in-room amenities, issues with cleanliness, and very dated. The location is good, but be sure you NEVER pay their market rate.
j bentley
in the last week
Blood spit on walls, chewed food on chairs, unknown brown on curtians. Room hardly had room for 2 queens. Had to crawl across the beds to get by them if one person was standing. Just because you put granite in something doesn't make it 4 star.
Ginger Veloz
2 months ago
On our arrival the front desk staff was very nice. They upgraded our room because I could not take how small our original room was. We received a suite and though the room was large, the room was very outdated. The bathroom shower handle did not work and the toilet had an odor to it. When checking out there were three ladies standing at the front desk talking, as we waited to just give them the keys. I finally said excuse me and one of them responded rudely. She said excuse her because she was busy talking about something having to do with work. I said you called us up and your not helping us...she was just rude. So between that and the outdated room, this hotel is off our list.
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