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Crowne Plaza New Orleans French Quarter
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739 Canal St New Orleans, LA 70130
739 Canal StreetUSLouisianaNew Orleans70130
Official site of Crowne Plaza New Orleans French Quarter - read guest reviews, view photos, and get the Best Price Guarantee.
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4-star hotel
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Review Summary
93 reviews
5 star
27 reviews
4 star
21 reviews
3 star
11 reviews
2 star
12 reviews
1 star
22 reviews
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Joseph Boyer
a month ago
This is NOT in any way a 4-star hotel. This is just a large 2 or 3-star at best. Almost no in-room amenities, issues with cleanliness, and very dated. The location is good, but be sure you NEVER pay their market rate.
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Amy S
a month ago
We stayed at this hotel because we had a Groupon, the price was great because of this and it is a prime location. Everything went great until time for check out and THE VALET COULD NOT FIND OUR CAR!! Seriously, they lost our car. After about 1.5 hours and having EVERY valet in the parking garage looking for it, they finally found it. The main valet guy's excuse was that when they sent electronically for the car that the internet went down and so they did not know to look for it, but we stood next to the valet stand for over an hour and were listening to them telling everyone the color, license plate #, etc and sending out everyone to the parking garage to look for it. Still not sure if someone took it home or what :/ They were supposed to refund our valet fees but that is still yet to happen. Probably will never stay at this hotel again because of this. Beware if you use the valet. They park on the street behind the hotel and you can park in the same place for around $25 for 24 hour period. Also the wifi is $16.95! Crazy. Luckily we could use our phone as wifi for our laptop.
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Ginger Veloz
a month ago
On our arrival the front desk staff was very nice. They upgraded our room because I could not take how small our original room was. We received a suite and though the room was large, the room was very outdated. The bathroom shower handle did not work and the toilet had an odor to it. When checking out there were three ladies standing at the front desk talking, as we waited to just give them the keys. I finally said excuse me and one of them responded rudely. She said excuse her because she was busy talking about something having to do with work. I said you called us up and your not helping us...she was just rude. So between that and the outdated room, this hotel is off our list.
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Terry Wood
a month ago
A low quality hotel for a high price. Shower rail and towel rail falling off wall. Air conditioning plate falling off the wall. Tatty towels. Coffee maker didn't work. Paper thin walls - could hear everything in the next room. Wifi sketchy. No shampoo until the 3rd day of our 4 day stay. Lobby and bar areas upscale and pleasant and the location was perfect for our visit to French Quarter Fest but would pay more for a better hotel on future visits.
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Jennifer Piro
2 weeks ago
Ghetto. For this price your shampoo should not be bolted into the shower. Your view should never include the loading dock and the valets shouldn't move your car for fun (one of my guests cars was wrecked when they moved it to another garage without telling us!) Booked a block of rooms for an event and we had nothing but problems. The room sizes (for the same type room) range from tiny to huge. Super inconsistent. We think part of the hotel used to be a parking garage. The staff even had trouble locating some of the rooms. The decor is dated, the lighting horrid, and many of the rooms smelled like mildew.
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P. Lauder
a month ago
First of all, when your hotel is in a location like this, why in the world would you put your suites on the 5 and 6th floors? My "suite" had one view, and that was of the people in a hotel across the street sitting on their balcony. Second, the furniture in my "suite" looked like it had been purchased at a discount hotel used furniture warehouse. None of the furniture matched and it all looked old and worn. If you book a "suite" at this location thinking your going to walk into some fabulous space, with an amazing view of the French Quarter, you are going to be horribly disappointed. Finally, I walked from one end of the French Quarter to the other, I stopped once for a drink and once to look in a shop. The entire walk took me approximately 30 minutes. Considering this, I do not understand why it took valet 45 minutes to get my car from a garage located in the back of the building. I even called ahead before I came down. If you are thinking, well you should have parked your car yourself, please know that self parking at this hotel is not an option. If you want your car parked, its either valet or nothing. The front desk staff and the cleaning people are very nice and attentive, however, I can only assume that the management of this location doesn't care what the rooms look like. Hopefully, someone from IHG corporate will take notice of all the negative comments and whip this place into shape. It really is a waste of a good location to have such dumpy horrible rooms. Oh and no glasses in the rooms or "suites", you either drink from a small clear plastic solo cup or you drink out of your hand. I was informed by a member of the catering staff that glass was not allowed in the rooms. I think that this is the most insane and ludicrous policy that I have ever heard of. I might understand if I stayed here during Mardi Gras, but my stay was well after. Unless your a group of frat boys or coming to N.O. for a bachelor party, you would be well served by staying at one of the many nice hotels on Canal Street.
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William Reed
3 months ago
This was an excellent hotel. The location, room and staff were amazing! They bent over backwards to help us with a last minute itinerary change, we're so helpful with good recommendations of area events and friendly to boot. The 9th floor room over looking bourbon street had an amazing view, was very clean and comfortable! Can't say enough good about this hotel!!
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D Pham
4 months ago
First off - I woke up with bedbug bites so BEWARE! The location was good, and that deserve one star, but the service and security was horrible! I couldn't believe what happened! I went out and when I came back my key card didn't work. I went down to the front desk, gave my room # and was told that wasn't my room; and that no one was in that room. I was given another key card and another room number AND I WALKED INTO SOMEONE ELSE'S ROOM!!! I COULD NOT BELIEVE THEY WOULD GIVE ME THE KEYS TO SOMEONE ELSE'S ROOM! That made me incredibly frightened of who else would access my room with all my stuff. Is this security breach even legal?!?! When I finally checked out I asked for my bill and was told I didn't have a bill because I owe nothing. And then when I checked my credit card - sure enough there was a charge that I certainly did NOT incure. I can't believe the incompetence of this place! Don't stay here unless you're ready for trouble.
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