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AXELOS
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Making professionals in project management, IT service management and cyber resilience more effective with certifications and guidance
Making professionals in project management, IT service management and cyber resilience more effective with certifications and guidance

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ICYMI: This recent BLOG from Service Lead John Charalambous on why ITIL Practitioner has been a real eye opener. "With my existing experience in service management, I’d already picked up a lot of the terminology I found in ITIL Foundation; it affirmed what I knew, which is the foundation layer of IT service management (ITSM) concepts and terminology.However, ITIL Practitioner was another thing altogether: the whole content of the course has opened my eyes and it affects the way I handle my role day-to-day, making me think about things in a different way." Read more http://ow.ly/BZSV30dRgcv

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ICYMI: Recent guest blog looks at business value as the key to measuring real ITSM success. "To develop a clear understanding of how and where business value is created in an organization needs communication between different departments so people appreciate what each part of a company does. This is about understanding the context of what someone in the business who needs IT support is trying to achieve. In turn, this helps ITSM to prioritize what they do based on what is really critical to the success of business operations." Full blog http://ow.ly/9tvR30dO0NW

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ICYMI: Recent community blog looks at the value and purpose of programme and project assurance. "The focus of assurance changes throughout the lifecycle, but its underlying purpose is to determine whether programmes/projects are delivering on their objectives at each stage, are compliant with risk management controls, and suggesting remedial steps where necessary. There is a clear link between the declining ability to influence the cost (and design) of a programme/project, and the increasing maturity of the programme/project in the lifecycle stage – especially the importance of getting decisions right the first time." http://ow.ly/YWfM30dJ0Ov

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BLOG CATCH UP: John Charalambous, Service Lead from Computacenter, shares the benefits of ITIL Practitioner as an internal team development tool. "Today, I’m heavily involved in Computacenter’s graduate programme and act as a “buddy” for new graduate intakes. So, there is an ever-growing community of people with no IT background bringing a fresh view to service management! However, their lack of specific ITSM experience and knowledge is where ITIL Practitioner really helps the new people to develop credibility both with colleagues and customers. I certainly wish I’d taken the initiative to do the course earlier!" Full blog http://ow.ly/pB6g30dRffs

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BLOG CATCH UP: Richard Josey asks how do people working in IT Service Management (ITSM) measure success and – more importantly – what should they measure? "If you look at the work of the service desk, it partly fixes things that are broken. But what is the value of fixing something that shouldn’t be broken? What you’re doing isn’t providing business value but mitigating business loss.
Conversely, the other principal part of service desk activity – responding to requests – is an area where you can actively measure the business value ITSM delivers" Read more here http://ow.ly/808A30dO0zF

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CATCH UP: On this recent guest blog from project management expert Ana Bertacchini on embracing failure and lessons learned. "Investing time to really listen shows a supportive leadership and facilitates a positive working environment – both of which can be a hugely positive force within an organization. By asking everyone to provide feedback and express opinions in a formal way, an organization can also create greater empathy between team members, where there is better understanding of each role and how they function together to get the job done." Full blog here http://ow.ly/rXNJ30dMeaC

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BLOG: Catch up on this recent community blog by Milvio DiBartolomeo who asks why 'do' assurance? "While assurance is important in every phase/stage of the programme/project lifecycle, there is a need for assurance activities to support successful delivery. It is in the early phase/stage of the programme/project lifecycle (pre-selection of concept) that the high value, high risk decisions are being made, and therefore that is when assurance can be of most benefit in helping make sure that these are the right decisions." Full blog http://ow.ly/sPlw30dJ0aG

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ICYMI: Recent guest BLOG from Ayilur Ramnath looks at the value of ITIL Practitioner and aligning IT with the rest of the business. Catch up on his blog here http://ow.ly/lKpb30dGr99

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BLOG: ITIL Practitioner - a new way of thinking about ITSM. "The whole content of the course has opened my eyes and it affects the way I handle my role day-to-day, making me think about things in a different way. Most important, it means I’m looking at strategy, Continual Service Improvement and customer value.
I can now trace the path from what we’re doing in IT to the customer’s overall company strategy. And the knowledge I have through ITIL Practitioner opens up broader conversations with stakeholders and the potential to identify other opportunities to offer additional services to the customer and extend existing contracts" http://ow.ly/IzhG30dRekD

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ICYMI: Trainer Michelle Rowland looks at building project excellence with a PMO and project reviews as a preventative medicine for project failure. "Another plus point for having a PMO is the discipline it can bring to conducting project reviews. As AXELOS’ study has revealed, those who conduct project reviews “always or most of the time” are less likely to experience subsequent project failure than those who review either “rarely or never”. As my project management compatriot, Duncan Wade, has commented, “Lessons learned have been one of the holy grails of project management from the very beginnings of good practice and standards." Full blog here http://ow.ly/VaIJ30dGtha
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