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James Wood Chevrolet Denton
Chevrolet Dealer
Today 8:00 am – 8:00 pm
35 followers|886,258 views
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Smartphone owners rejoice! 14 Chevy models will feature the latest in connective tech in 2016: http://bit.ly/1KwmaOD
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What's your favorite feature on the #Midnight #Impala? http://bit.ly/1PNGpf8
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Choose James Wood Autopark for your next service appointment. http://bit.ly/1KrAQP1
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A driving experience unlike anything else. Browse our Corvette inventory today: http://bit.ly/1TPWKpg
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So many choices! Which #Silverado Special Edition would you choose?
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Conveniently schedule your repairs, oil change, or maintenance appointment online. http://bit.ly/1Ee84V0
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Conquer any job with ease. #ChevySilverado http://bit.ly/1PNGpf8
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With a full suite of tech including available 4G LTE wi-fi, you can stay connected in the 2015 Traverse!
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Versatile as it is strong, the 2015 Chevy Tahoe can handle it all! http://bit.ly/1PhRIv6
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Contact Information
Map of the business location
3906 I-35E South Denton, TX 76210
3906 I-35E SouthUSTexasDenton76210
(817) 997-4670jameswooddenton.com
Chevrolet Dealer, Used Car Dealer
Chevrolet Dealer
Used Car Dealer
Auto Body Shop
Today 8:00 am – 8:00 pm
Monday 8:00 am – 8:00 pmTuesday 8:00 am – 8:00 pmWednesday 8:00 am – 8:00 pmThursday 8:00 am – 8:00 pmFriday 8:00 am – 8:00 pmSaturday 8:00 am – 7:00 pmSunday Closed
James Wood serves the Dallas/Ft. Worth Metroplex area with over 75 acres of new Chevrolet cars and trucks. Come see James Wood Chevrolet in Denton, Texas.
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Have them in circles
35 people
clayton sumbatoff's profile photo
Hutcherson Insurance Services's profile photo
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Eagle & Wheeler's profile photo
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Jeremy Burton's profile photo
Nicole Dintelman's profile photo
Glen Harrison's profile photo
Meyson Burgos's profile photo
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Review Summary
4.3
67 reviews
5 star
51 reviews
4 star
4 reviews
3 star
1 review
2 star
1 review
1 star
10 reviews
"1st time in for recall service, I also requested an oil change."
"The service department will hurt their overall rating of a great dealership."
"I highly recommend Rudy Rangel and James Wood Chevrolet."
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Tom Hinkelman
in the last week
I was extremely appreciative of the time and effort Ray O'Rourke put in to ensure that I received the best price possible for the vehicle that I wanted. Ray made the whole experience the best I've ever had when purchasing a new vehicle. I couldn't have asked for a better overall transaction.
Kenneth Welch
2 weeks ago
I have used James Wood for over 10 years now and have had GREAT customer service experience from all (Johnny Goss in the body shop, Jarrett Abel in the service department and Preston Peloquin in sales)
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allison przybysz
a month ago
My parents and I had an awesome experience at James Wood! Erick Knutson showed us the Malibu and was extremely friendly and 100% knowledgeable about the car! He showed me all the features before I test drove the car and answered all my questions. My Dad was purchasing the vehicle for me and told Erick his maximum price and Erick came back with an even lower price which was really awesome. We left the dealership to test drive an Altima and a Sonata. At both the other dealerships we visited, neither of the salesmen were very helpful and did not work with our price point very much. We decided to go back to James Wood and Erick gave us an even lower price and even threw in tint for the car. We purchased the Malibu that Saturday afternoon. Juan (in the finance department?) handled the title and was awesome as well. When we were leaving Erick even helped me set up the OnStar in my new car which was a big help. The whole process was really hassle free and we wasted our time even looking anywhere else. I came back Monday morning to get my new car tinted and Erick had set up a rental car for me and got my car back to me very quickly. Overall I had a really amazing experience at James Wood thanks to Erick Knutson. I will definitely recommend this dealership.
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Jess Lee
a month ago
On another site, back in March, I praised James Wood with the awesome experience my husband and I had when getting our new vehicle. Don Gibson is still worth 5 stars in my book!!! Today, James Wood (as a whole) really disappointed my expectations. I received notification that it was time for our first service check (oil change, tire rotations, inspection etc - apart of the GMC Pro Protection plan we pay for). I made an appointment for 1pm today, expecting to be out of there by 2pm. Expectation: Drop vehicle off in bay 15 minutes early, vehicle be seen by 1:15pm. Reality: After drop off in bay, spoke to tech, told him my name, appointment time and asked if I leave the keys in the car (my first time there). He asked my name again (cool) and said yes (leave keys). ONE HOUR later, another tech asks the entire waiting room "Who drives the silver Acadia?" Me, of course. He asks me what is wrong with it. My name. And I tell him just routine maintenance, I had an appointment an hour ago, and my name. He said, okay. We are taking it now. Expectation: Once vehicle is taken, should be done in an hour, if no complications (vehicle is 4 months old), so should have no problems. Reality: At 3:15, I ask a lady at the desk about the car. She looks it up on the PC and says it is being washed. I didn't need it washed, but she said it is a courtesy. I told her my appointment was at 1pm and I have been here for almost 3 hours and really didn't need it washed. She tells me they should be done soon. Expectation: Be out by 2:30pm at the latest and be completely satisfied. Reality: Car is ready at 3:45pm. I ask the girl (long brown messy hair) if making an appointment is even necessary if you still have to wait so long. She said she didn't know. Another girl hears this, and says they offer courtesy shuttle. I said, GREAT, I know, but my appointment was at 1pm and I am leaving at 3:45pm after a Routine Maintenance (3,000 miles) check up. She said oh. Well, we have a new car wash group. I tell her my car wasn't seen for an hour and had nothing to do with the wash. Her: Well. We do have the shuttle. Grrrr. Not the point and couldn't answer a question. I get my keys and notice some keys are missing and ask the original lady if they were in the car. She doesn't even look at me and says: "Check the cup holder." Expectation: I pick up my car EXACTLY how I left it. Reality: I am 5'11. I get in my car and hit my knees on the steering wheel. Whomever was driving it, had pushed the seat all the way forward and put the steering wheel as low as it can go. Radio was turned up. A/C was blowing at full blast. :-/ I can't even drive forward to EXIT (signs clearly state where to exit). Nope. They have me BACK out of the bay, and maze my way through unknown dealership territory to find an exit. To sum it up: Expectation: Since the dealership and their representatives are excellent, communicate well, made it so effortlessly for us to be 100% satisfied and want to continue to do business with James Wood, let's use their service department. Reality: Service Department sucks. Poor customer service (5 girls could be in their "office area" and not a single one would answer the phone when it would ring, and half the time could not explain to a customer in front of them, the status of their car); poor communication between employees, "I don't want to be here" attitudes, and lack of respect for customer's vehicles. Will we give James Wood a second chance? Sales Department - Absolutely!!! (If Don Gibson is still there) Service Department - Highly doubtful at this time.
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Response from the owner - a month ago
Jess, we appreciate you expressing your concerns. We regret hearing about your negative experience and want you to know that we place a high importance on customer service. I would like to speak with you further regarding this matter, and if possible, I would like the chance to offer a resolution or work something out. We value our customers above all, and my goal is to keep our business relationship strong. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com
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Stacy Chadwell
in the last week
This was far and away the best experience I've had a dealer from start to finish. My dad came in the day before to get a feel for cars on my behalf since I'm in Houston. He was taken care of so well and very appreciative of the time that Ron took to show him how everything with the equinox worked. Given that there was such a positive experience had by my dad, I was eager and able to drive in early from Houston to look at the car, take my time and drive the car before moving into the purchasing process. Once the decision was made, everyone was so accommodating to our needs as far as financing and making sure we understood everything. It was far and away the most comfortable I have felt in doing business at a dealership. Even though I live in Houston, James Wood will be my go to for any future car buying purchases based on my experience this past weekend.
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Lauri Frohbieter
2 months ago
I had an amazing experience at this dealership. Patrick Esther was very helpful and patient with me. I felt he was honest and trustworthy and helped me make a great decision in buying a new car. Tom with finance department was also wonderful. This was just a great experience all around!
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Nancy Jo Lambert
3 months ago
Very friendly, fast, and accommodating. No haggling just straight forward pricing to help us get the car we wanted at the price we wanted. Patrick who we worked with was fantastic! This is our second purchase from James Wood and it won't be our last.
Response from the owner - 3 months ago
Thank you, Nancy, for this excellent review. We are so glad that you were so happy with your purchase visit and that our excellent customer service has left you highly satisfied. We look forward to giving you the same great service next time we see you. Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com
Cathy Haggard
2 weeks ago
I left my car on Friday, 8/7 around 3pm to have a recall and the driver seat plastic control housing panel which had broken into pieces. I advised David that I would pick up on Friday, 8/14. He told me he would call me and let me know if GM or Warranty would cover the panel and to give me an update. I never received a call. I called on Friday and spoke with Matt as David had called in sick. Matt informed me that the panel was supposed to be received on Friday so my car was not ready for pick up on Friday morning. I called again around 4pm and was told the part had just come in and the car "should" be ready at 5:30pm. The lack of communication from the service representatives was unacceptable and I will not have any service completed at this dealership again unless it is a factory recall. I will no longer shop for vehicles at James Woods as the service department has poor customer service.
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Response from the owner - a week ago
Cathy, I am concerned for the dissatisfaction you experienced with our service department. It is unfortunate to hear that our team was running behind schedule with the automotive work performed on your vehicle. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com