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kudos to +Brian Solis for this interesting post
Brian Solis originally shared:
 
I'm sure this is a discussion you're having more and more these days...full research report by my colleague Susan Etlinger is included to help.
What's the ROI? A Framework for Social Analytics. Tweet. September 1, 2011; View Comments. “Not everything that can be counted counts, and not everything that counts can be counted.” - Albert Eins...
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